Jennifer Tran
Hillsborough,NJ
Summary
Over 10+ years of experience providing quality administrative support to executives and cross-functional business partners at all levels of the organization. Known for professional judgement and trusted to discreetly handle confidential information. Highly skilled in executive calendar management, creating and reviewing expense reports, coordinating travel arrangements, office management, project support and event planning with dedication to meeting deadlines and prioritizing tasks, especially in high pressure situations. Superb communication skills and experience with managing HR operations for the entire employee workforce.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Retail Support Coordinator
Louis Vuitton, LVMH
New York, NY
07.2023 - 10.2023
- Successfully managed the executive Vice President's calendar, travel and meetings along with ensuring the regional office ran smoothly and efficiently and supported our 20 retail stores
- Contributed to the efficient and optimal day to day operations of the business through the timely management of the SAP application, maintained relationships between vendors, stores, and the LV finance corporate partners
- Analyzed vendor payment system to problem solve issues to ensure vendors were paid in a timely manner
- Executed a successful multi-day meeting for regional team and store team managers.
Executive Assistant
Athleta, Gap Inc.
, NY & Remote
07.2014 - 05.2023
- Successfully managed high-level executives / 3-5 executives at any given time: C-Suite executives, Senior Vice Presidents, Vice Presidents, Senior Directors, prioritizing and balancing their competing requests while maintaining a high level of attention to detail, integrity and trust.
- Managed and tracked expenses to meet company budget requirements.
- Made travel arrangements to provide executives seamless and travel-policy approved business trips.
- Scheduled and arranged travel reservations for meetings and conferences.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Performed data entry tasks into various software programs including MS Excel spreadsheets, PeopleSoft, Workday.
- Successfully managed the migration of PeopleSoft / Manager Self Service to Workday software platform, providing leaders at all levels the ability to manage employee information.
- Provided Human Resources team support with the annual reward process review to ensure data integrity.
- Supported the onboarding and off-boarding of executives and District Managers to ensure a seamless transition and positive experience.
- Managed the procurement, installation and maintenance of technology equipment for new and existing stores, ensuring compliance with company policies and industry regulations.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Compiled meeting agendas and supportive materials ahead of meetings.
Global Learning and Development
Gap, Gap Inc.
, Remote
01.2013 - 07.2014
- Managed the process of updating all company policies and training materials including collaborating with subject matter experts to ensure accuracy of policy and training content
- Oversaw the translation of policies into multiple languages, coordinating with translation vendors
- Collaborated and organized a field leadership conference by ensuring accuracy of all conference content to deliver a successful and well-received event and improved performance of the organization.
Regional Assistant
Gap, Gap Inc.
, NJ, PA, Remote
01.2011 - 01.2013
- Provided administrative support to the Regional Director, including scheduling meetings, managing phone calls and emails, preparing documents and reports.
- Acted as liaison to Regional Director's direct reports, staff, and peers
- Ensured regional operations were efficient and effective, including human resources operational functions, field incentives, acting program, recognition and rewards allocation
- Assisted with budgeting and forecasting activities by analyzing financial data and providing insights into potential areas of improvement or cost savings.
- Monitored compliance with internal policies and procedures as well as external regulations applicable to the region's operations.
- Analyzed key performance indicators to identify effective strategies.
- Prepared detailed progress reports for senior leadership outlining successes achieved within each month across all departments operating in the region.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Worked closely with human resources to support employee management and organizational planning.
- Collaborated closely with colleagues from other regions to share best practices and coordinate cross-regional projects.
General Manager
Banana Republic, Gap Inc.
Chester, Bridgewater, Willowbrook, NJ
01.2008 - 01.2011
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Oversaw product development initiatives from concept through completion stages.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Tracked monthly sales to generate reports for business development planning.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Led employee evaluations to provide adequate feedback and recognize quality performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Administered employee discipline through verbal and written warnings.
Customer Experience Manager
Banana Republic, Gap Inc.
Bridgewater, NJ
01.2006 - 01.2008
- Created and maintained a positive and engaging shopping experience for customers from the moment they enter the store to the time they leave
- Managed the overall customer experience strategy, implementing customer service standards, training and coaching staff on how to engage with customers, resolving customer complaints and issues, and analyzing customer feedback to identify areas for improvement.
Floor Supervisor
Banana Republic, Gap Inc.
Short Hills, NJ
01.2004 - 01.2006
- Oversaw the day-to-day operations of the store's sales floor and ensuring that the store is running efficiently and effectively with a focus on customer service and sales
- Led and motivated team of employees, have strong organizational and communication skills, and be able to work under pressure in a fast-paced retail environment
Education
Bachelor of Arts in Psychology -
Rutgers University
New Brunswick, NJ05-2006
Skills
- Workday Talent Management
- Peoplesoft/Manager Self Service
- SAP
- PowerBi
- Microsoft Office
- SharePoint / One Drive
- Oracle / SaaS
- Concur
- Visio
- Medallia
- My Insights
- Project Support
- Time Management
- Strategic Planning
- Organization
- Communication
- Technical Savvy
- Decision Making
- Efficient Multi-tasker
- Budget Management
- Interpersonal Skills
- Adaptability
Certification
- Situational Leadership II
- Strengths Finder 2.0
- DiSC
- Handling Investigations Workshop
References
- Morgan Grimes, 781-223-2321, jmorgangrimes@hotmail.com
- Danielle Cameron, 949-375-9126, danibelair@gmail.com
- Anna Mcgough, 206-694-9843, amcgough@starbucks.com
Timeline
Retail Support Coordinator
Louis Vuitton, LVMH
07.2023 - 10.2023
Executive Assistant
Athleta, Gap Inc.
07.2014 - 05.2023
Global Learning and Development
Gap, Gap Inc.
01.2013 - 07.2014
Regional Assistant
Gap, Gap Inc.
01.2011 - 01.2013
General Manager
Banana Republic, Gap Inc.
01.2008 - 01.2011
Customer Experience Manager
Banana Republic, Gap Inc.
01.2006 - 01.2008
Floor Supervisor
Banana Republic, Gap Inc.
01.2004 - 01.2006
Bachelor of Arts in Psychology -
Rutgers University