JENNIFER TRAPP

• Collaborated with team to write and update job aids, enhancing operational efficiency.
• Researched and promptly responded to service requests, ensuring timely updates to configurations in Healthrules.
• Analyzed, configured, and maintained Healthrules in Designer, contributing to improved system performance.

• Use product, configuration, and Healthrules expertise to track, monitor, and resolve claims issues.
• Facilitate cross-departmental meetings to address claim-related challenges.
• Serve as a subject-matter expert in claims concerning product details, network configurations, and repricing.

Claims Processor / Team Lead

• Consistently achieved 99% accuracy in processing claims; conducted thorough analyses and resolved discrepancies efficiently.
• Supported the development and revision of standard operating procedures.
• Conducted user acceptance testing for Healthrules upgrades.

• Assign diagnosis and procedure codes to radiology reports, averaging 220 - 250 charges daily.
• Collaborate with the billing department to ensure all billing processes are precise and accurate.
• Check denials for coding errors and fix them.