Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Trask

Buxton

Summary

Professional with proven leadership in team management and customer service at Hannaford. Enhanced productivity through workflow optimization and staff training, resulting in improved customer satisfaction. Skilled in problem-solving and asset protection, committed to fostering a collaborative work environment and maintaining high service standards. Focused and driven to create the best work space for our associates as well as our customers.

Overview

18
18
years of professional experience

Work History

Hannaford Togo Supervisor

Hannaford
01.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Asset Protection Coordinator

Hannaford
01.2020 - 01.2022
  • Conducted regular audits to identify potential risks and vulnerabilities in the asset protection
  • part of implementing new self scan programs
  • stopped theft in stores as well as keeping store safe

Assistant Manager of Customer Service

Hannaford
07.2019 - 01.2020
  • Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
  • Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.

Hostess / Server / Bar Tender /Front End Manager

Sebago Brewing Company
01.2007 - 06.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Education

Associate of Arts - Travel And Hospitality Management

Kaplan University
Portland, ME
06-2010

Skills

  • Team leadership
  • Workflow optimization
  • Customer service
  • Staff training

Timeline

Hannaford Togo Supervisor

Hannaford
01.2022 - Current

Asset Protection Coordinator

Hannaford
01.2020 - 01.2022

Assistant Manager of Customer Service

Hannaford
07.2019 - 01.2020

Hostess / Server / Bar Tender /Front End Manager

Sebago Brewing Company
01.2007 - 06.2019

Associate of Arts - Travel And Hospitality Management

Kaplan University
Jennifer Trask