JENNIFER TRAVERS
Vancouver,WA
Summary
Dynamic leader with a proven track record at MKM HOTELS, excelling in policy development and fostering team growth. Successfully spearheaded initiatives resulting in a 40-50% GOP, showcasing expertise in business forecasting and operational excellence. Renowned for implementing innovative strategies and building robust stakeholder relationships, driving continuous quality improvement and fostering brand loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Board of Directors Member
Visit Vancouver WA
01.2023 - Current
- Drafted resolutions that addressed complex business challenges
- Developed and implemented policies to ensure board members' compliance with legal and ethical standards
- Provided guidance on corporate governance issues
- Collaborated with other boards of directors on shared initiatives
- Analyzed financial data to assess the organization's fiscal health
- Identified potential sources of funding for capital projects
- Participated in board meetings to discuss company policies and issues, performance reports, and future endeavors
- Formulated ideas from conception to implementation to increase fundraising and revenue.
General Manager
Hotel Indigo Portland/Vancouver MKM HOTELS
11.2022 - Current
- 2024 Haute Grandeur Award- Best Boutique Hotel in the United States
- Completed hotel opening while simultaneously serving in a task force management role at a separate property
- Received 100% score on recent QE
- Built and maintained relationships with vendors and suppliers
- Incorporated hotel services to on-site condo owners to maximize profits
- Created and implemented room service procedure for seamless guest experience
- Created and implemented destination fee package by working with local business owners
- Served as a panelist on IHG brand calls
- 47.62 GOP YTD
- Number one in competitor set 2023
- Number one in competitor set YTD (2024)
- Used customer feedback for improving operations and building brand loyalty
- Maintained positive relationships with key stakeholders including customers, suppliers and partners
- Directed and successfully completed the hiring process for selecting and onboarding qualified candidates for the hotel's executive team, ensuring a strong leadership foundation.
- Oversaw budgeting activities, monitored expenses and analyzed variances from plan.
Task Force Management
MKM HOTELS
04.2020 - 11.2022
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Shouldered management responsibilities during absence of manager
- Assisted established management staff with operational oversight, business development and process improvement strategies
- Trained new General Manager on Hotel Operations and POS systems
- Resolved A/R accounts and handled sales contracts with clients such as Travel Teams, Rubicon, and Intel
- Responsible for responding to guest comments through OTA's and brand site, Merlin
- Tracked forecasting for accurate scheduling and OTB's revenue
- Responsible for monthly tax reconciliation in regard to OTA tax exempt
- Completed build out in relation to Quore and Hotel Effectiveness programs and trained all staff on proper usage of program
- Managed all credit card reconciliations for the property
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards
- Planned and implemented team projects to accomplish objectives
- Forecasted business needs and scheduled employees to meet expected demands
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
General Manager
Staybridge Suites Portland MKM HOTELS
04.2020 - 11.2022
- Provided coaching and mentoring support for employees at all levels of the organization
- Established and maintained proactive human resource functions, complying with labor regulations
- Implemented effective process improvement initiatives to enhance productivity and performance levels
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Developed and implemented effective strategies to reduce costs while maintaining quality standards
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
Executive Housekeeping Manager
MKM HOTELS
06.2017 - 03.2020
- Managed team productivity and workflow to exceed quality standards
- Continuously monitored MPR to control labor costs
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Evaluated employee performance and developed improvement plans
- Trained and mentored all new personnel to maximize quality of service and performance
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Performed administrative duties such as payroll processing and filing documents relating to the Housekeeping department.
Education
Bachelor Of Business Administration - Business Administration And Management
Southern New Hampshire University
Manchester, NH07.2021
Skills
- Policy Development and Enforcement
- Sales Tracking
- Business Operations Knowledge
- Originality and Creativity
- Department Oversight
- Administrative Management
- Opera POS systems
- Continuous Quality Improvement (CQI)
- Business Forecasting
Certification
- IHG University General Manager Certification
- ServSafe Alcohol Washington Certification
- Adult First Aid CPR/AED Certification
Timeline
Board of Directors Member
Visit Vancouver WA
01.2023 - Current
General Manager
Hotel Indigo Portland/Vancouver MKM HOTELS
11.2022 - Current
Task Force Management
MKM HOTELS
04.2020 - 11.2022
General Manager
Staybridge Suites Portland MKM HOTELS
04.2020 - 11.2022
Executive Housekeeping Manager
MKM HOTELS
06.2017 - 03.2020
Bachelor Of Business Administration - Business Administration And Management
Southern New Hampshire University
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