Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Quote
Work Preference
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Jennifer Traywick

Jennifer Traywick

Murrieta,CA

Summary

Creative Business Owner with exceptional background spent in travel. Proven leader with engaging demeanor and success working in demanding environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Defense & Government Travel Consultant position. Ready to help team achieve company goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful Travel Consultant passionate about providing enjoyable experiences in travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Well-traveled with active listening and interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner/Travel Agent

Blue Belle Travel
09.2023 - Current
  • Created promotional materials to increase visibility and attract larger market share.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Helped customers with passport and visa applications.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Developed promotional materials for travel packages to market hot destinations.
  • Collaborated with colleagues to create and promote special travel packages.
  • Followed up with customers to increase customer service with travel plans.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Implemented a new online booking platform, making it easier for clients to browse and reserve travel options independently while still receiving personalized support from the agency.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Floral Clerk/Design Intern

Murrieta VIP Florist
09.2022 - 02.2023
  • Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
  • Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.
  • Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
  • Collaborated with event planners to design custom floral arrangements for weddings, funerals, and other special occasions.
  • Ensured high-quality product offerings by carefully inspecting incoming shipments for freshness and damage.
  • Reduced waste by monitoring inventory levels closely and taking appropriate measures to minimize spoilage.
  • Assisted customers with placing online orders for flower deliveries, ensuring accuracy in all details.
  • Provided guidance to clients on proper care techniques for extending the life of their purchased flowers.
  • Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
  • Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
  • Coordinated timely delivery of floral arrangements by working closely with drivers and dispatch teams.
  • Educated clients on seasonal availability of various blooms, promoting alternative options when desired flowers were unavailable due to external factors.
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
  • Set up and broke down holiday and seasonal displays.
  • Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
  • Prepared potted plants and bouquets based on customer requirements.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Nurtured flowers to maintain quality and promote longevity.
  • Provided customers with care directions for flower arrangements.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Analyzed feedback from customers and staff to refine design concepts.
  • Identified design requirements for each project.
  • Collaborated with the design team for successful project completion within deadlines.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Demonstrated strong knowledge of various flower species, enabling accurate identification and advice on suitable pairings for clients'' specific needs.
  • Created eye-catching window displays that attracted new customers into the store, leading to increased foot traffic and revenue growth.
  • Exceeded customer expectations through prompt resolution of inquiries or concerns related to product quality or service issues.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.

Security Escort/Special Projects Manager

US Embassy Baku, Azerbaijan
05.2016 - 03.2017
  • Enhanced site security by conducting thorough access control procedures and visitor screenings.
  • Reduced risk of security breaches by regularly monitoring CCTV cameras and promptly addressing suspicious activities.
  • Maintained a safe environment for high-profile clients by providing discreet personal protection during events and meetings.
  • Streamlined communication between team members with the use of efficient radio protocols, improving incident response times.
  • Supported event organizers in creating secure venues by collaborating on comprehensive safety evaluations and risk assessments.
  • Conducted regular foot patrols to maintain a visible security presence, deterring potential threats and criminal activity.
  • Improved overall facility safety by consistently identifying and reporting potential hazards or security vulnerabilities during inspections.
  • Ensured client satisfaction through prompt responses to inquiries, complaints, or concerns related to security matters.
  • Demonstrated adaptability in high-pressure situations by effectively managing unexpected incidents while maintaining professionalism and composure.
  • Contributed to a positive work environment within the team by promoting open communication channels and actively participating in training sessions.
  • Enhanced operational efficiency by assisting with the maintenance of security equipment and tools, ensuring optimal functionality during critical moments.
  • Fostered trust among coworkers through consistent reliability as a team player and proactive problemsolver.
  • Maintained a high level of situational awareness by staying informed about current security threats, trends, and best practices.
  • Contributed to the achievement of organizational safety objectives through adherence to established policies and procedures.
  • Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
  • Built personal relationships with guests to promote positive experiences.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Delivered timely and accurate updates to facilities manager regarding project progress.
  • Informed facilities manager of safety risks, building maintenance needed, confirming proper security provided.
  • Delivered timely and accurate updates to facilities manager regarding maintenance progress.
  • Assisted diplomatic mail custodians with diplomatic and personal mail delivery and transport.
  • Streamlined processes for increased efficiency, leading to timely project completion and cost savings.
  • Ensured compliance with industry standards and regulations throughout the duration of each project.
  • Established strong relationships with clients through clear communication channels and regular status updates on projects progress.
  • Resolved conflicts among team members promptly, maintaining a positive work environment conducive to productivity.
  • Coordinated efforts between departments involved in the projects ensuring seamless collaboration towards achieving common goals.
  • Addressed complaints and inquiries from community members .
  • Maintained open communication by presenting regular updates on project status to superiors.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.

Education

Trade - Massage And Neuromuscular Therapy

Capps College
Mobile, AL
01.2004

Skills

  • Project Management
  • Consulting
  • Industry Knowledge
  • Time Management
  • Creative Thinking
  • Problem Solving
  • Adaptability and Flexibility
  • Organizational Skills
  • Quality Assurance
  • Customer Service
  • Strategic Decision-Making
  • Attention to Detail

Accomplishments

Received the Franklin Award while employed at the US Embassy in Baku, Azerbaijan "For outstanding dedication, customer service, and initiative in improving operations as Special Projects Coordinator", in May 2017.

Certification

I have completed the following training certification courses for travel:

Evolution Travel Academy-Tavel 101

College of Disney Knowledge- Exploring the Walt Disney World Resort for 2023

College of Disney Knowledge- Explore Adventures By Disney

College of Disney Knowledge- Discovering the Enchantment of Aulani Resort

College of Disney Knowledge- Discovering Disney Cruise Line

College of Disney Knowledge- Uncover the Magic of Disneyland Resort

AmaWaterways Specialist Course 1- AmaWaterways, Heart of the River

CLIA Cardholder and Member

References

References available upon request.

Timeline

Owner/Travel Agent

Blue Belle Travel
09.2023 - Current

Floral Clerk/Design Intern

Murrieta VIP Florist
09.2022 - 02.2023

Security Escort/Special Projects Manager

US Embassy Baku, Azerbaijan
05.2016 - 03.2017

Trade - Massage And Neuromuscular Therapy

Capps College

Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCareer advancementPaid time offWork from home optionCompany CulturePersonal development programsFlexible work hoursHealthcare benefitsPaid sick leave

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Jennifer Traywick