Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Trejo

Montgomery,IL

Summary

High-energy Service Representative provides knowledgeable and fast answers. Excellent listener and communicator familiar with industry products and services.

Overview

12
12
years of professional experience

Work History

Membership Service Rep. II

Dearborn Group
Lombard, IL
03.2019 - Current
  • Processed emails from groups and brokers for members for life and vision coverages through Salesforce.
  • Maintained up-to-date knowledge of certificates and products.
  • Configured members' eligibility for coverages based on the group's waiting period and guaranteed issue amounts.
  • Determined which members needed Evidence of Insurability and forwarded documents to Medical Underwriting for processing.
  • Enrolled brokers and administrators to our online portal.
  • Added vision coverage to members on the EyeMed website.
  • Processed requests for policy changes such as increasing coverage amounts or changing beneficiaries.
  • Processed large spreadsheets for groups during open enrollment involving STD, LTD, life, vision, and dental coverages.
  • Enrolled members in COBRA coverage.

HR Assistant

Earth Friendly Products
Addison, IL
12.2012 - 10.2015
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Maintained employee benefits by conducting monthly audits through bills received and deductions entered in Paylocity, making sure both balanced.
  • Conducted medical census received every year from our vendor.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Managed employee onboarding program for new hires ensuring completion of all required documents.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

Education

GED -

College of DuPage
Glen Ellyn, IL
06-2000

Skills

  • Life Insurance
  • Insurance terminology
  • Data Entry
  • Customer follow-up
  • Policy Knowledge

Timeline

Membership Service Rep. II

Dearborn Group
03.2019 - Current

HR Assistant

Earth Friendly Products
12.2012 - 10.2015

GED -

College of DuPage

Similar Profiles

CREATE PROFILE
Jennifer Trejo