Summary
Overview
Work History
Education
Skills
Websites
Timeline
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JENNIFER TRINH

Eustis,USA

Summary

Results-oriented manager with extensive experience at Dino Rentos Studios, specializing in team leadership and operational efficiency. Proficient in QuickBooks and online marketing, delivering measurable outcomes through strong communication and adaptability. Successfully meets project timelines and customer satisfaction objectives.

Overview

25
25
years of professional experience

Work History

Manager

Dino Rentos Studios
Sanford, FL
08.2013 - Current
  • Manage the daily workflow of customer service and overall staff.
  • Oversee the production team to ensure that daily projects are on task.
  • Work with the operation and production manager on any issues that may arise regarding the current production schedule and timeline.
  • Work closely with freight carriers to negotiate the best pricing for customers.
  • Complete the weekly payroll for employees.
  • Audit FedEx parcel statements.
  • Record and reconcile weekly and monthly credit card transactions in QuickBooks.
  • Reconcile bank statements.
  • Manage online marketing.
  • Measure analytics from Google.
  • Oversee and respond to customer reviews on Google and the direct website.
  • Customer Service Manager.
  • Manage the daily functions of the customer service team to ensure that daily sales goals and estimates are met in a timely manner.
  • Process customer payments via an online credit card processing site.
  • Set up freight shipping for daily props leaving the building, and ship throughout the United States.
  • Set up FedEx parcel through the online system for all daily packages.
  • Audit customer service teams' estimates and quotes to customers to ensure proper follow-through and that key points are being met.
  • Follow up with customers on potential sales greater than $10,000.
  • In charge of wire transfers or setting up special payment arrangements with customers.
  • Work hand in hand with the operations manager to ensure deadlines on jobs are being met.

Patient Access Supervisor

Florida Hospital Waterman
Tavares, FL
01.2004 - 01.2013
  • Supervise Patient Access operations of Frontline, Surgery, Customer Service, and Point Of Service employees to meet daily/monthly goals
  • Oversee daily department cash report for our Upfront Cash and Past Bill patient payments
  • Provide continued education and training to employees to assist in compliance of Always The Best customer service, account accuracy and time of service goals
  • Maintain monthly rounding and quarterly staff meetings to aid in improving employee engagement - Employee Engagement Survey
  • Foster strong relations with Ancillary departments and fellow Patient Access Supervisors
  • Perform Management duties in the absence of the Manager, including resolving patient complaints and questions
  • Special Projects Representative
  • Responsible for department daily Payment Reconciliation Report keeping an accurate record of time-of-service payments and goals
  • Managed Patient Access department ANSB report
  • Liaison for Insurance companies and Case Management to ensure accurate authorization is obtained and approved for all inpatient hospital stays
  • Responsible for past due accounts, which resulted in several successes with enrolling patients into payment plans
  • Assisted Financial Counselors with daily job functions including, but not limited to daily charity adjustments and CSI loans
  • Created Monthly Department Newsletter
  • Registration Representative
  • Effectively worked Front Line registration and backup ED Registrar
  • Collected co-pays, deductibles and / or coinsurance at time of service
  • Responsible for preregistration of patients scheduled for upcoming procedures
  • Professionally communicated with insurance companies, verified benefits and obtained precertification if required
  • Billing Collector
  • Followed up with insurance companies for payment utilizing Rep work list
  • Responsible for making sure claims were correctly processed according to the established hospital contract
  • Resolution of patient disputes and /or billing concerns
  • Worked correspondence and reviewed Explanation of Benefits to ensure accurate processing of payments

Medical Billing Representative

Axium Healthcare Pharmacy
Altamonte Springs, FL
01.2002 - 01.2004
  • Responsible for medical billing on behalf of patients & physicians
  • Filled out HCFA and other medical forms for submission to insurance companies
  • Maintained Policy & Procedure Manual for Billing Dept
  • Responsible for billing accounts aging report and delinquent bills for patients & physicians

Medical Records Representative

The Gastroenterology Group
Maitland, FL
01.2001 - 01.2002
  • Effectively communicated with insurance companies, attorney offices and physicians to ensure proper handling of patient accounts
  • Prepared records for physician’s next day and week procedures
  • Properly copied and dispose of patient medical records

Education

Bachelor of Science - Business Management

SAINT LEO UNIVERSITY
Tampa, FL
04.2017

Skills

  • Team management and performance oversight
  • Positive attitude and organizational contribution
  • Adaptability and change management
  • Creativity and multitasking
  • Written and verbal communication
  • MS Office proficiency
  • QuickBooks expertise
  • FedEx shipping knowledge
  • Payroll processing
  • Credit card and bank reconciliation
  • Google Analytics review
  • Online marketing strategies

Timeline

Manager

Dino Rentos Studios
08.2013 - Current

Patient Access Supervisor

Florida Hospital Waterman
01.2004 - 01.2013

Medical Billing Representative

Axium Healthcare Pharmacy
01.2002 - 01.2004

Medical Records Representative

The Gastroenterology Group
01.2001 - 01.2002

Bachelor of Science - Business Management

SAINT LEO UNIVERSITY

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