Jennifer Trinidad
Saint Cloud,FL
Summary
Self-motivator with excellent communication skills, prioritizing and orientation to detail. Works well with others and exhibits dedication to excellence, consistently meets and exceeding expectations. Bilingual Spanish speaker. Authorized to work in the US for any employer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospital Registrar
UCF Lake Nona Hospital
Orlando, FL
01.2024 - Current
- Monitored the registration process to ensure that all required forms were completed and signed.
- Assisted in resolving issues related to insurance coverage, billing, and coding.
- Created new patient accounts and maintained existing account information.
- Provided customer service to patients by answering inquiries regarding hospital services, policies, and procedures.
- Performed data entry of patient demographic information into the electronic health record system.
- Verified eligibility of insurance benefits with third-party payers prior to scheduling appointments or admissions.
- Responded to inquiries from internal departments such as admitting office, financial clearance, clinical staff.
- Prepared documents for release of protected health information according to HIPAA guidelines.
- Utilized knowledge of ICD-10 codes when entering diagnoses into EHRs or other systems.
Front Office Assistant
Orlando Health
Orlando, FL
06.2023 - 01.2024
- Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards
- Able to handle multiple simultaneous tasks, answer telephone, take messages, fax, scan and file lab reports, medical records and other information according to practice policies and procedures
- Performs word processing and spreadsheet data
- Performs charge entry and cash handling
- Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
- Maintains compliance with all Orlando Health policies and procedures.
Personal Shopper
Instacart Shoppers
Greenwich, CT
09.2021 - 06.2023
- Recommend additional items to customers in order to upsell
- Provide clients with information and help on certain products
- Check live chat and other avenues to keep in touch with customers
- Take and respond to calls regarding problems such as incorrect deliveries
- Handle exchanges and returns through the application, and by following set protocols and regulations.
Office Support Staff
STAMFORD HIGH SCHOOL/FAMILY CENTERS
Stamford, CT
11.2016 - 12.2021
- Handle clerical / office support at a school health center located in Stamford CT, including overall office
- Responsible for Office operations, scheduling appointment's and reception
- Collect data; maintain records, filing and some insurance billing processing
- Schedule services offered in medical and behavioral health
- Provide Bilingual Spanish to English translation when needed
- Maintain privacy & discretion when dealing with sensitive topics regarding patients.
Referral Representative
Greenwich Hospital
Greenwich, CT
10.2017 - 03.2020
- Welcome patients, visitors and staff in a warm friendly manner
- Present a professional image
- Verify current patient demographic, insurance and financial data
- Confirm appointments for next day
- Collect copays
- Obtain require signatures to ensure compliance of time sensitive documents
- Preparing charts for nursing staff
- Provide clerical support for nurse and social worker
- Demonstrate knowledge of rehab facilities and hospital information.
Front Office Representative
Orthopedic & Neurosurgery Specialists
Greenwich, CT
04.2007 - 07.2015
- Greeted patents in a prompt and pleasant manner
- Answered phones and provided information and processed appointment request
- Opened, sorted, and distributed incoming messages and correspondence
- Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
- Greeted visitors and patients and determined to whom they asked to speak with specific individuals regarding different concerns
- Recorded, transcribed and distributed minutes of meetings
- Complete discharge report bi-monthly
- Coordinate incoming and out-going mail
- Allocate all copayments for all patients
- Entered charges and reports recertification
- Scheduled and coordinated meetings, appointments, and any arrangements for supervisors and managers.
Education
Diploma -
WEST SIDE HIGH SCHOOL
06.1999
Some College (No Degree) - Certified Nursing Asistant
Northeast Medical
ConnecticutSkills
- Account Management
- Microsoft Access
- Outlook
- Medic
- CPS
- EMR
- Evolv
- Epic
- Negotiation
- Hospital experience
- Medical office experience
- Customer service
- HIPAA
- Salesforce
- Organization Skills
- Medical Terminology
Certification
- CNA
- Driver's License (Non-CDL Class C)
Timeline
Hospital Registrar
UCF Lake Nona Hospital
01.2024 - Current
Front Office Assistant
Orlando Health
06.2023 - 01.2024
Personal Shopper
Instacart Shoppers
09.2021 - 06.2023
Referral Representative
Greenwich Hospital
10.2017 - 03.2020
Office Support Staff
STAMFORD HIGH SCHOOL/FAMILY CENTERS
11.2016 - 12.2021
Front Office Representative
Orthopedic & Neurosurgery Specialists
04.2007 - 07.2015
Diploma -
WEST SIDE HIGH SCHOOL
Some College (No Degree) - Certified Nursing Asistant
Northeast Medical
- CNA
- Driver's License (Non-CDL Class C)
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