Jennifer Truelove
Flowery Branch,GA
Summary
Organized and dependable Project Coordinator successfully executing diverse tasks to meet project deadlines. Highly skilled in communicating with colleagues in a heavily teamwork environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NCA Project Coordinator Level II
Nichiha USA
02.2017 - Current
- Continuing the duties of previous job title, Customer Service Representative.
- Provide material costs estimates during project bidding phases.
- Analyzing project architectural drawings and project documents while implementing technical and product knowledge in order to perform panel count/square footage take-offs.
- Assist in keeping projects on schedule by managing order processing/shipping deadlines.
- Coordinate multiple Nichiha project orders from project start through delivery by providing pricing, prioritizing customer needs during purchasing and managing order processing while providing customers with a unique and positive experience.
- Sending order confirmations and updating customers on their order progress and delays.
- Facilitate communication between departments and keep appropriate parties updated on order and product developments.
- Professionally adapt to frequent change, delays and unexpected events.
- Responding to customer inquiries by providing product and techinical knowledge.
- Forecasting upcoming project needs and demands in order to assist in maintaining appropriate product inventory.
- Assisted with onboarding newly hired staff members through interviewing, training and mentoring.
- Led various employees from outside departments in numerous group/one-on-one training sessions in material panel count take-offs.
- Writing Standard Operating Procedures for the Project Coordination Department.
Customer Service Representative
Nichiha USA
10.2016 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with purchasing process of their orders.
- Worked with Warehouse Logistics and 3rd party freight carriers to schedule order shipments
Education
Bachelor of Arts - History
University of North Georgia
Dahlonega, GA05.2016
Skills
- Verbal and Written Communication
- Materials Take-Offs
- PowerPoint Presentations
- BlueBeam Revu
- Training and Development
- Multi-Tasking with Attention to Detail
- Customer Service Relations
Certification
Certified Associate in Project Management (CAPM)- October, 2019
Accomplishments
Received the Taking Initiative Award in 2020 for performing a hybrid role in both Inside Sales and Project Coordination to support both Commercial Channel sales and National Brands.
Timeline
NCA Project Coordinator Level II
Nichiha USA
02.2017 - Current
Customer Service Representative
Nichiha USA
10.2016 - 02.2017
Bachelor of Arts - History
University of North Georgia