Jennifer Truesdale
Lake City,FL
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Articulate and highly-skilled Inbound/outbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Senior Benefits Coordinator
GoHealth
01.2020 - 01.2022
- Health insurance Knowledge, Regulatory Compliance HIPAA, Data Analysis, Software Proficiency, Inbound calls, Client Acquisition, Client retention, Interpersonal skills, Cost Analysis, Strategic Planning, Client Communication.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision-making.
LPN Office Nurse
Bon Secours Healthcare System
01.2010 - 01.2012
- Patient care, Vital signs, EKG, Injections, Specimen Collection, Scheduling, Medical billing and coding, Patient Education, Assisted with Procedures, Medical Records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
LPN Office Nurse
Englewood Primary Care
04.2007 - 01.2010
- Vital Signs, Scheduling, Medical Records, Patient Preparation, Injections, EKG, Regulatory Compliance.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
Education
Suwannee Hamilton Vocational
Live Oak, FL 08.1999 - 08.2000
Medical Billing and Coding -
Ultimate Medical Academy
01.2025
Some College (No Degree) - Certified Nursing Assistant
Lake City Community College
Lake City, FLSkills
- Inbound and outbound calls
- Documentation and recordkeeping
- Critical thinking and problem solving
- Time management and stamina
- Ethics and confidentiality
- Teamwork and dependability
- Benefits Explanation
- Call Handling Techniques
- Call decisioning
- Knowledgebase software
- Call Monitoring
Affiliations
- American Nurses Association, 01/20, Present
- CT Nurses Association, 01/23, Present
Timeline
Senior Benefits Coordinator
GoHealth
01.2020 - 01.2022
LPN Office Nurse
Bon Secours Healthcare System
01.2010 - 01.2012
LPN Office Nurse
Englewood Primary Care
04.2007 - 01.2010
Suwannee Hamilton Vocational
08.1999 - 08.2000
Medical Billing and Coding -
Ultimate Medical Academy
Some College (No Degree) - Certified Nursing Assistant
Lake City Community College