JENNIFER TUBBS
Digital Marketing
Price,UT
Summary
Talented Supervisor with demonstrated record of success in marketing management and campaign development. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Health Equity
Price
09.2017 - 08.2023
- Help support my team in calls with members, conduct monthly meetings, coaching, and ad-hoc to keep my team informed
- Take esc calls with members
- Support my fellow Supervisors
- Keep up on stats, timecards, and adherence
- But most important
- I help my team realize their full potential.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
Elite Team in Member Services
HealthEquity
09.2017 - 05.2020
- We help the Elite Company’s members with all their needs with the HSA, FSA, DCRA and HRA
- We are able help with payment, Card ordering, balances, adding EFT, card substation, and answer questions and concerns of the members.
- Developed and maintained relationships with members to ensure satisfaction with services.
- Ensured compliance with policies and procedures related to member services.
- Assisted members in resolving issues or complaints in a timely manner.
- Conducted outreach programs to promote membership enrollment.
- Provided support for new and existing members regarding services offered.
- Managed communications between members and other departments within the organization.
- Maintained accurate records of all member interactions in the customer database system.
- Collaborated with senior management to develop strategies for improving member services.
- Resolved conflicts between staff members related to member services matters.
Castle view Hospital
Price, UT
09.2016 - 08.2017
- Provides indirect patient care in an office/clinic setting
- Greets and registers patients
- Verifies patient demographic and insurance information
- Perform clerical duties
- Meets the communication needs of the patient/family, office/clinic staff and the medical staff.
Sales, and Night Auditor
Holiday Inn
Layton, UT
03.2015 - 09.2015
- Main position was that of night auditor responsible for the financial balancing of books
- Maintained and all ran all reports and operations of the hotel
- Handled guests needs.
- Analyzed and reported on sales performance metrics to identify trends, opportunities, and risks.
- Performed cost analysis of products for pricing decisions and developed strategies to maximize profits.
- Monitored customer accounts to ensure timely payment of invoices and maintained accurate records of payments received.
- Managed customer relationships by responding promptly to inquiries and resolving issues quickly.
- Generated weekly reports summarizing sales activity by region or product line.
Sales Associate and Former Administrative Support Team (AST) Associate
Macy’s Department Store
Layton, Utah
12.2011 - 09.2014
- As Sales Associate, was responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers during periods of high volume
- Duties as Administrative Support Team (AST) Associate included assisting the store Management team, executing operational administrative functions, overseeing of scheduled maintenance, daily balancing of the vault and other cash functions, distributing reports from to management team, facilitating the screening/hiring process, handling HR functions, and acting as the HR liaison for store employees when necessary.
Front Desk Guest Services
Comfort Suites
Ogden, Utah
01.2012 - 02.2014
- Primary responsibilities included checking guests in and out of the hotel and handling front office cash needs and flow.
Education
Associate of Applied Science - Digital Communications And Multimedia
University of Arizona
Tucson, AZ09.2023
Some College (No Degree) - General Studies
College of Eastern Utah
Price, UTHigh School Diploma -
Carbon High School
Price, UT05.1991
Skills
- Management/Supervision of Co-Workers
- Being a mentor to my team
- Being able to break down goals to make them easier to attain
- Listening
- Seeing different points of views
- Microsoft Office
- One note
- Sales and Telemarketing
- Retail Services (sales, support, visual, pricing, signing, replenishment, supervisory)
- Cash Services (accounts receivable/payable, cashiering, auditing, and reporting)
- Hospitality Industry (reservations, cash flow, catering, and auditing)
- Data Analytics
- Staff Management
- Operations Management
- Strategic Planning
- Inventory Control
- Process Improvement
- Schedule Development
- Business Development
- Inventory Oversight
- Negotiation
- Complex Problem-Solving
- Training and Mentoring
- Processes and Procedures
- Process Monitoring and Improvement
- Goal-Oriented
- Business Administration
- Staff Discipline
- Project Management
- Policy Enforcement
References
Available upon request
Certification
- Google Analytics 2024
- Google Ads 2024
- Hubspot 2026
Accomplishments
Served on the Coaching Ambassador's team well with HealthEquity
Served on the Open Enrollment team at HealthEquity
References
References available upon request.
Timeline
Elite Team in Member Services
HealthEquity
09.2017 - 05.2020
Supervisor
Health Equity
09.2017 - 08.2023
Castle view Hospital
09.2016 - 08.2017
Sales, and Night Auditor
Holiday Inn
03.2015 - 09.2015
Front Desk Guest Services
Comfort Suites
01.2012 - 02.2014
Sales Associate and Former Administrative Support Team (AST) Associate
Macy’s Department Store
12.2011 - 09.2014
Associate of Applied Science - Digital Communications And Multimedia
University of Arizona
Some College (No Degree) - General Studies
College of Eastern Utah
High School Diploma -
Carbon High School
Similar Profiles
SUSHMA SSUSHMA S
Azure Devops Engineer at Health EquityAzure Devops Engineer at Health Equity
Jennifer FitzJennifer Fitz
Member Service Specialist Supervisor at Health EquityMember Service Specialist Supervisor at Health Equity
Jalisa JonesJalisa Jones
Customer Service Associate at Health EquityCustomer Service Associate at Health Equity
Justin HurtadoJustin Hurtado
Implementation Manager at Health EquityImplementation Manager at Health Equity
Mindy HardyMindy Hardy
Child Trauma Therapist at Carbon/Emery Children's Justice CenterChild Trauma Therapist at Carbon/Emery Children's Justice Center