Jennifer Tucker
Lenexa,KS
Summary
Self-directed and resourceful Chief of Staff with 24 years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Results-driven professional with a talent for building influential relationships and fostering growth mindsets. Proficient communicator skilled in summarizing and presenting complex topics effectively to diverse audiences. Known for leveraging strong communication skills to facilitate understanding and engagement across various stakeholders.
Overview
25
25
years of professional experience
Work History
Chief of Staff
IV Nutrition
09.2022 - Current
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives for 30 retail locations
- Business Coach to 30 clinic owners; participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Provided comprehensive support to the CEO & COO enabling them to focus on critical decision-making and leadership tasks.
- Optimized organizational structures, leading to increased efficiency and better resource allocation.
- Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
- Conducted regular performance reviews for direct reports, providing constructive feedback for continuous professional growth.
- Mentored and developed junior staff members; fostering culture of continuous learning and collaboration.
- Spearheaded cost-saving measures through in-depth budget analysis and identifying areas for improvement.
- Established successful partnerships with external organizations, expanding business opportunities and resources available.
- Negotiated contracts with vendors to secure favorable terms that led to significant cost savings without compromising quality or service delivery.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Negotiated and executed contracts on behalf of department.
- Collaborated with cross-functional teams to identify training needs and align program objectives with organizational goals.
Managing Partner
Texas Roadhouse
01.2017 - 09.2022
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
- Managed restaurant scheduling, foodservice and customer service.
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Represented organization at industry conferences and events.
- Cultivated company-wide culture of innovation and collaboration.
- Directed technological improvements, reducing waste and business bottlenecks.
- Diversity, Equity & Inclusion recognition; recipient of the All Star Award in 2020. Driving DEI hiring in the workplace.
- Health Department Scores 90% or better. Never had a repeat visit always maintaining 3 violations or less. 2017-2022
- Secret Shopper scores – maintained a store average of 96.8% for 4 years combined. Regional average (135 stores) 91%.
- Formulated and executed strategic initiatives to improve product offerings.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Owner
The Point Bar & Grill
10.2012 - 12.2016
- Managed day-to-day business operation. Developed and maintained strong relationships with guests, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Vice President of Operations
KC Hopps
06.1999 - 09.2012
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Established performance goals for department and outlined processes for achievement.
- Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Set clear goals to monitor targets and offered real-time input on performance and motivation
- Prepared annual budgets. Annual sales of 50 million over 13 locations.
- Hired and managed 600 employees to maximize productivity while training staff on best practices and protocols.
- Optimized facility layout for improved workflow efficiency and safety compliance standards adherence.
- Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
- Led mergers and acquisitions efforts that resulted in successful integrations of acquired entities while maintaining productivity levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Increased profitability with cost control measures and revenue generation initiatives.
Education
High School Diploma -
Bishop Carroll
Wichita, KSWichita State University
Wichita, KSSkills
- Influencing skills
- Knowledge management
- Meeting facilitation
- Collaborative mindset
- Results Orientation
- Diversity and Inclusion
- Process Improvement
- Relationship Building
- Staff Management
- Training and Orientation
- Hiring and Terminations
- Vendor Relationship Management
- Payroll Oversight
- Payroll and budgeting
- Vendor relationships
- Supply Management
- Human Resource Management Software
- Negotiation
- Facility Maintenance
Accomplishments
- Diversity, Equity & Inclusion recognition; recipient of the All Star Award in 2020. Driving DEI hiring in the workplace.
- Kick Ass Award recipient in 2021, beating sales, profit, and guest count increase over 2019. Accomplishing this award during a pandemic when the hospitality industry was hit the hardest.
- Secret Shopper scores – maintained a store average of 96.8% for 4 years combined. Regional average (135 stores) 91%.
Timeline
Chief of Staff
IV Nutrition
09.2022 - Current
Managing Partner
Texas Roadhouse
01.2017 - 09.2022
Owner
The Point Bar & Grill
10.2012 - 12.2016
Vice President of Operations
KC Hopps
06.1999 - 09.2012
High School Diploma -
Bishop Carroll
Wichita State University
Similar Profiles
Kathleen ZyskKathleen Zysk
Clinic Director at IV NutritionClinic Director at IV Nutrition
Emily Bronwyn ComerEmily Bronwyn Comer
Clinic Director at IV NutritionClinic Director at IV Nutrition
Crystal JenningsCrystal Jennings
IV Technician at IV NutritionIV Technician at IV Nutrition