Jennifer Tucker
Oklahoma City,OK
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Operations Manager
Highgate Hotels
Oklahoma City, OK
07.2024 - Current
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and implemented operational procedures to ensure quality standards are met.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Developed key performance indicators to measure effectiveness of operational processes.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments, including sales, marketing, finance, and human resources. To ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Housekeeper Manager
Courtyard by Marriott
Oklahoma City, OK
08.2021 - 07.2023
- Participated in meetings with executive team members regarding operational policies or procedures related to housekeeping services.
- Analyzed customer feedback surveys regarding the quality of service provided by housekeeping staff members.
- Adhered to local health regulations while performing duties associated with managing the housekeeping department.
- Ensured that all safety protocols were followed in order to protect employees from potential hazards.
- Developed training materials for new hires, ensuring they were properly trained on their duties and responsibilities.
- Resolved complaints from guests related to housekeeping services in a timely manner.
- Managed housekeeping staff and assigned tasks to ensure efficient operations of the department.
- Implemented a preventative maintenance program for all hotel equipment used by housekeeping staff.
- Assisted with check-in and check-out processes when needed or requested by guests.
- Reviewed monthly financial reports related to housekeeping expenses to ensure budget goals were being met.
- Conducted regular inventory checks of cleaning supplies and equipment to ensure adequate stock levels at all times.
- Maintained accurate records of all cleaning activities including room inspections, linen inventories, and supply orders.
- Provided support during peak periods or special events when additional staffing was required.
- Performed periodic deep cleans in guest rooms as well as common areas throughout the facility.
- Inspected guest rooms regularly to ensure cleanliness standards were met or exceeded.
- Communicated effectively with other departments regarding guest needs or issues related to housekeeping services.
Human Resources Manager
REDOS CLEANING SERVICE
Oklahoma City, OK
08.2019 - 07.2021
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Organized team building activities to foster collaboration among staff members.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Conducted background checks and reference checks of prospective employees.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Assisted in developing succession planning strategies for key positions within the organization.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Ensured compliance with federal, state and local employment laws.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Identified, screened and interviewed potential employees.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
Education
GED -
URBAN LEAGUE LEARING CENTER
Tulsa, OK08-2013
Skills
- Business Planning
- Business Development
- Customer Retention
- Inventory Management
- Labor Relations
- Document Control
- Process Improvement
- Financial Management
- Customer Service
- Performance monitoring
- Program Administration
- Maintenance Planning
- Health and safety compliance
- Organizational Management
- Workflow Optimization
- Marketing
- Operations Oversight
- Onboarding and Orientation
- Workforce Management
- Staff Management
- Invoice Processing
- Retail Operations Management
- Microsoft Office expertise
- Problem-Solving
- Business and Operations Management
- MS Office
Timeline
Operations Manager
Highgate Hotels
07.2024 - Current
Housekeeper Manager
Courtyard by Marriott
08.2021 - 07.2023
Human Resources Manager
REDOS CLEANING SERVICE
08.2019 - 07.2021
GED -
URBAN LEAGUE LEARING CENTER