Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Turcotte

New Braunfels,TX

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Always making sure a clean and efficient working environment.

Dynamic entrepreneur with a strong work ethic and expertise in operations management, successfully increased customer satisfaction at Carsmotology Auto Detailing through exceptional service and strategic marketing. Proven ability to train and develop staff while fostering relationships with clients and suppliers, ensuring efficient business operations and a loyal customer base.

Overview

17
17
years of professional experience

Work History

Owner/Operator

Carsmotology Auto Detailing
06.2014 - Current
  • Managed day-to-day business operations. Time management on all projects.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business. Overall exceeding expectations.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Produced YouTube, Instagram, Marketing content for the business and Sponsors.
  • Trained young women interested in the trade, traveled around the country to teach the trade to businesses.

Sales Representative and Trainer

IGL Coatings USA
08.2018 - 05.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized social media platforms to engage with potential customers and build brand awareness.

Server/ Bartender

Hazellewood Grill & Tap Room
04.2012 - 04.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server Bartender

Buffalo Wild Wings
01.2008 - 04.2012
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

GED -

Minnesota State University, Mankato
Mankato, MN

Skills

  • Operations management
  • Hiring
  • Staff training and development
  • Sales
  • Marketing expertise
  • Strong work ethic
  • Dependable and reliable
  • Customer service
  • Customer-oriented

Timeline

Sales Representative and Trainer

IGL Coatings USA
08.2018 - 05.2022

Owner/Operator

Carsmotology Auto Detailing
06.2014 - Current

Server/ Bartender

Hazellewood Grill & Tap Room
04.2012 - 04.2019

Server Bartender

Buffalo Wild Wings
01.2008 - 04.2012

GED -

Minnesota State University, Mankato

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