Jennifer Turner
Boston,MA
Summary
Efficient billing professional with 4 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Billing and Collections Specialist
American Renal Association
04.2020 - Current
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Medical Secretary
Harvard Vanguard Medical Associates
12.2012 - 04.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for 12-physician Internal Medicine medical facility, scheduling appointments, and handling patient inquiries.
Medical Transcriptionist
Inform Dx
07.2014 - 03.2020
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained security and privacy of records to protect patients and providers.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Translated medical jargon into correct terminology.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Applied medical terminology related to provider-specific treatments and techniques.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
- Responded to inquiries regarding transcripts to provide information and resolve issues.
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
Accounting Assistant
Our Lady Of Peace Hospital
11.2010 - 12.2011
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Used accounting software to prepare weekly and monthly financial reports.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- · Process physician encounters for payment from various insurances i.e. KY Medicaid, and Self-Pay accounts Audit patient charts to ensure accuracy of each payment
- Research and review KY Medicaid patient accounts for retro physician payments.
- · Research physician AR for various physician offices Update and maintained hospital daily inpatient statistics file for senior management review.
- · Entered figures using 10-key calculator to compute data quickly.
Medical Secretary
Harvard Vanguard Medical Associates
11.2004 - 02.2009
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Bachelor of Science - Business Administration Healthcare Management
Colorado Technical University
Colorado Springs, CO12.2012
Associate of Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, CO2007
Skills
- Billing Data Verification
- Claims Resolution
- Health Insurance
- Medical Terminology
- Denial Appeals Process
- Collections
- Customer Service
- HIPAA Compliance
- Claims Appeals
- ICD-10 (International Classification of Disease Systems)
- Coverage Determination
- Reading Comprehension
Certification
CPC-A
Timeline
Medical Billing and Collections Specialist
American Renal Association
04.2020 - Current
Medical Transcriptionist
Inform Dx
07.2014 - 03.2020
Medical Secretary
Harvard Vanguard Medical Associates
12.2012 - 04.2020
Accounting Assistant
Our Lady Of Peace Hospital
11.2010 - 12.2011
Medical Secretary
Harvard Vanguard Medical Associates
11.2004 - 02.2009
Bachelor of Science - Business Administration Healthcare Management
Colorado Technical University
Associate of Science - Medical Billing And Coding
Colorado Technical University
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