Summary
Overview
Work History
Education
Accomplishments
Affiliations
Sales Leadership & Global Speaking Engagements
Timeline
Generic

JENNIFER O. TURNER

CINCINNATI,OH

Summary

  • High-energy, hungry and agile business athlete with 25 years as an advisor to large multi-national firms and hyper-growth unicorns.
  • Closed over $305M in complex customer experience new logo deals over the last 10 years.
  • Deep expertise in leading cross-functional global teams toward mutually beneficial outsourcing/consulting partnerships.
  • Expert in nurturing expansive network to identify and pursue strategic new logos, and substantially grow target accounts.
  • Lead sales teams with a coach's mindset to teach, inspire, support, motivate, and celebrate teams to exceed KPIs. Success in instilling a culture of success within a sales team and its supporting teams.
  • A genuine interest in becoming an advisor to a varied network, with a focus on solution selling and standing beside a prospect when their need arises not just after the RFP is published.
  • Buyers do business with trusted allies, they buy from collaborators that reduce their risk, they buy from people who bring innovative deal constructs, & they buy from my teams.

Overview

26
26
years of professional experience

Work History

Vice President Sales, Retail/eCommerce

TaskUs (a Blackstone Hyper-Growth Unicorn)
07.2020 - 07.2021
  • Strategy/coach/player role with overall responsibility of retail/ecomm vertical. Insert initial # of retail clients and/or retail revenue to what it was when I left
  • Responsibility for development of retail competitive landscape, mapping current/future retail overall business and CX (customer experience) trends to TaskUs strengths/weaknesses and building focused TaskUs retail go-to-market strategy where none previously existed.
  • Developed structured GTM approach that combined expertise and personal relationships across SMEs in sales, marketing, business development, operations, and finance, with insights from prospects, clients, and former clients to craft TaskUs win strategy that was outside-in focused. By not focusing solely on internal viewpoints, an externally-validated TaskUs blueprint was ready for the marketplace.
  • Overall responsibility for retail new logo bookings, revenue, and P&L budgets by quarter/annually.
  • Split overall retail team budget into individual sales contributor goals of $2-10M annually. Managed daily coaching, motivation, recognition and performance improvement plans if needed.
  • Responsible for developing annual marketing strategy for retail vertical, and overall budget decisions on $75K annual marketing budget for conference fees, conference sponsorships, ad placement, speaker fees, interactive case study development, social medial strategy and messaging, industry video testimonials, webinar fees, outside agency support, etc.
  • Established structured approach to outbound sales campaigns for use with outside sales, business development, sales support, and marketing. Using historical TaskUs sales data from previous pursuits, detailed win and loss data assisted in segmenting our prospect lists and mapping them to focus on prospects with the highest potential to buy and likelihood for quickest and largest revenue hits, utilized relationships and data to drive these accounts toward close. Additionally, moving design of the TaskUs retail story into the hands of industry SMEs (the individual sales lead) and out of the hands of a generalist function within the company ensured that all messages were targeted to each prospect and contained a compelling story likely to encourage engagement.
  • Established quarterly performance goals in addition to individual sales attainment goals for retail team, and provided guidance, coaching, and inspiration for reaching milestones. Celebrated all successes.
  • Executive lead for coach and player new logo opportunities, responsible for deal identification, qualification, deal win themes, proposal visual design and incorporation of prospect hot spots, deal weaknesses and how to overcome, developed relationship map of key leaders at prospect and TaskUs for maximum block and tackling, oversee deal financial modeling, set profit targets and pricing constructs, and lead presentation of proposal to prospect (in-person or via teleconference).
  • Closed over $[Number] in new sales in [Timeframe].

New Logo Sales Director​

Concentrix (formerly Convergys, #2 Global BPO)
01.2014 - 06.2020
  • Responsible for new logo acquisition in hunter role across multiple industries (BFSI, retail, travel/hospitality, telecom, healthcare, consumer technology, automotive).
  • Closed $161M in new logo contracts in 4 year time frame, closing average of $40M in new logo total contract value annually.
  • Recognized as top new logo sales director the first year in this
    role.
  • New logos secured include #1 global retailer, 2 top 5 U.S healthcare insurers, and technology unicorn among others.
  • Developed strong consultative, trusted advisor relationships that began via prospecting/cold calling, and via nurturing these new and existing relationships within personal network.
  • Uncover client business needs and craft solutions across three core competencies of company: customer experience insight, contact center technology/automation, and contact center management functions
  • Significant success leading deal negotiations with minimal or no senior executive participation with client business/sourcing teams that have yielded very strong terms for Concentrix (KPIs, revenue, profit, etc.))
  • Inquisitive listener and dynamic speaker with large group presentation (audiences of 500+) and well as 1:1 consultative prospect discussions
  • Developed an active social media presence via thought leadership sharing, industry insights, and promoting the company’s differentiators, yielding trusted advisor status and sales leads.

Director, Sales & Account Management

Convergys Corp. (now Concentrix, #2BPO)
01.2012 - 01.2013
  • Recruited by SVP Sales to manage overall client relationship for an at-risk program
  • Took the client from one step from terminating the contact to becoming a company reference and speaking at the company kickoff within 18 months
  • Acted as the client’s advocate within the company to ensure Convergys was delivering on their business objectives and delivering bold ideas and innovation
  • Secured $24.2M total contract value in program expansions for this client during these 24
    months
  • Grew the portfolio 37% in this two year term- from $30M in annual revenue to $41M
    , and
    opened 5 new sites for this client in the US, LATAM and the Philippines
  • Expanded the portfolio from customer care support to include voice of the customer measurement and analytics, consulting engagements on agent desktop usage and reasons why the phone rings, agent curriculum redesign, and outsourced quality auditing
  • Quarterbacked the very challenging renewal over nearly 12 months worth $80.1M contract value (36 month term) and improved profit margins from the previous contract.

Sales Director

Convergys Corp. (now Concentrix)
01.2011 - 01.2013
  • Recruited by the VP Sales to move into a new business role for the #2 account within the company, a large U.S
  • Satellite and entertainment organization
  • In this client advocate role, responsible for ensuring the company was bringing forth bold ideas, analytic insights and innovation, as well as delivering substantial portfolio revenue and profitability growth for Convergys
  • Closed $20.1M in new business contracts on this account during this one year, by launching a new
    Philippines location, expanding the U.S
  • Footprint, implementing a post-installation customer survey in the U.S
  • And in two LATAM markets.

Engagement Lead, CX Analytics, Moderator, Analyst

Convergys Corp.
01.1996 - 01.2010
  • Prospect outside the company and within existing contact center clients for analytic consulting engagements and voice of the customer programs
  • Responsible for new logo acquisition and growth of existing portfolio revenue and profit margin
  • Top sales director managing annual portfolio of $2-3M in existing programs
  • Became expert in voice of the customer business insight, consulting on contact center operations and driving cost out of the contact center
  • Moderate in person and phone discussions with B2B SMEs and consumer qualitative focus groups and 1:1 interviews to test new products/ad campaigns
  • Craft readouts for clients at the conclusion of the research
  • Traveled the US and Europe weekly conducting research
  • Extrapolate findings from quantitative studies to deliver the “so what” or “what does good look like” and answer client business objectives uncovered during the study
  • Add experience with VC, fast moving startups, other language from TU proposals about who we focus on
  • Add RPA, automation experience, look at TU proposal
  • ADD TECHNOLOGY EXPERIENCE HERE – SALESFORCE, Marketo, TaskUs what did we use
  • Ask Danielle or Bailey

Education

Bachelor of Arts - English Journalism

Miami University
Oxford, Ohio

Add Solution Selling And Other Curriculum?

Accomplishments

  • Closed over $305M in complex new logo business in the last 10 years as an individual contributor.
  • Closed over $161M in new logo contracts over 4 years, averaging $40M TCV annually.
  • New logo salesperson of the year (at the #2 global BPO organization) in first year in the role with $51M TCV/$17M ACV in booked revenue.
  • Secured the largest single deal at #2 BPO firm, valued at $40M over a 3 year term, creating 300 new US jobs.
  • Converted a disgruntled B2B client valued at $61M/ACV into a raving brand advocate who expanded his spend with my company by $24M+ over 2 years (37% growth). Assumed the executive leader/sponsor role as we stood up five new contact center offices in the US, LATAM and the Philippines.)
  • Developed and implemented a deal capture approach to utilize sales deal data to understand what good looks like, organizational hot spots, pipeline data and market/competitor intel to develop pursuit and win strategies to deliver profitable and sustainable revenue.
  • Repeated success teaching and motivating cross-functional teams of seasoned and junior associates across sales, business development, marketing, finance and operations. Coaching approach led to engaged and empowered employees that repeatedly exceeded team KPIs, and an overall organization aligned around our sales goals and eager to play a role in our success as one cohesive unit.
  • In demand, dynamic public speaker for in-person industry conferences and webinars (individual speaker, panel participant, and host), external/client/internal audiences via in-person intimate executive settings up through 500+ attendees in ballroom or webinar settings.

Affiliations

Network of Executive Women

Sales Leadership & Global Speaking Engagements

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Timeline

Vice President Sales, Retail/eCommerce

TaskUs (a Blackstone Hyper-Growth Unicorn)
07.2020 - 07.2021

New Logo Sales Director​

Concentrix (formerly Convergys, #2 Global BPO)
01.2014 - 06.2020

Director, Sales & Account Management

Convergys Corp. (now Concentrix, #2BPO)
01.2012 - 01.2013

Sales Director

Convergys Corp. (now Concentrix)
01.2011 - 01.2013

Engagement Lead, CX Analytics, Moderator, Analyst

Convergys Corp.
01.1996 - 01.2010

Bachelor of Arts - English Journalism

Miami University

Add Solution Selling And Other Curriculum?
JENNIFER O. TURNER