Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
JENNIFER TURNER

JENNIFER TURNER

Newport News,VA

Summary

Dynamic and results-oriented professional with a proven track record at AMAZON.COM SERVICES LLC, specializing in process improvement and customer service excellence. Leveraged critical thinking and safety management to enhance workflow. Excelled in fostering team collaboration and innovation, while boosting customer satisfaction through exceptional service and relationship building.

Overview

8
8
years of professional experience

Work History

Process Assistant

Amazon
08.2024 - Current


  • Assisted managers in workforce resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Sales Associate

Bath & Body Works
10.2016 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Learning Ambassador

AMAZON
07.2023 - 08.2024
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

Culinary Arts - Food Service

Tidewater Community College
Norfolk, VA

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Process flows
  • Process improvement
  • Production deadline management
  • Continuous improvement
  • Clear communication
  • Multitasking and time management
  • Employee communications
  • Critical thinking
  • Customer service

Timeline

Process Assistant

Amazon
08.2024 - Current

Learning Ambassador

AMAZON
07.2023 - 08.2024

Sales Associate

Bath & Body Works
10.2016 - Current

Culinary Arts - Food Service

Tidewater Community College

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JENNIFER TURNER