Jennifer Turner
Barrington,IL
Summary
Accomplished Assistant Manager at Party City, adept in retail operations and team leadership, significantly enhancing customer satisfaction and workplace productivity. Excelled in recruiting, training, and motivating staff, while expertly managing scheduling and planning. Recognized for outstanding customer service, demonstrating exceptional decision-making and multitasking skills.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Party City
Lake Zurich, IL
06.1998 - 02.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Barrington High School
Barrington, IL06-1991
Skills
- Sales monitoring
- Recruiting and interviewing
- Team motivation
- Workplace safety compliance
- Reporting and documenting
- Scheduling and planning
- Retail operations
- Workload management
- Money handling
- Customer service and satisfaction
- Team leadership
- Decision-making
- Multitasking and organization
Timeline
Assistant Manager
Party City
06.1998 - 02.2025
High School Diploma -
Barrington High School
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