Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Turner

Newport News,VA

Summary

Dynamic Process Assistant at Amazon with a proven track record in safety management and workflow optimization. Skilled in cross-functional collaboration and metrics tracking, I drive continuous improvement initiatives that enhance operational efficiency. Recognized for fostering a culture of safety and empowering teams to achieve high performance in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Process Assistant

Amazon
06.2023 - Current
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Monitored and reported on process performance to verify compliance with established standards.

Associate Safety Committee

Amazon
06.2023 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Established a strong culture of safety through consistent enforcement of policies and procedures, empowering employees to prioritize their well-being at work.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Completed OSHA 30 Training


Ship Clerk

Amazon
06.2023 - Current
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Printed bills of lading
  • Enhanced overall productivity by maintaining a well-organized and efficient work area.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Personal Shopper

Bath & Body Works
10.2016 - Current
  • Placed completed orders in labeled storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Key Holder

Bath & Body Works
10.2016 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

Education

Certificate of Completion - Culinary Arts

Tidewater Community College
Norfolk, VA

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Stakeholder communication
  • Process improvement
  • Production deadline management
  • Cross-functional collaboration
  • Continuous improvement
  • Metrics tracking
  • Key performance indicators
  • Fast learner
  • Clear communication
  • Multitasking and time management

Timeline

Process Assistant

Amazon
06.2023 - Current

Associate Safety Committee

Amazon
06.2023 - Current

Ship Clerk

Amazon
06.2023 - Current

Personal Shopper

Bath & Body Works
10.2016 - Current

Key Holder

Bath & Body Works
10.2016 - Current

Certificate of Completion - Culinary Arts

Tidewater Community College

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