Jennifer Tuten

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Exceeded sales targets by identifying new business opportunities and creating customized solutions for clients.
• Negotiated contracts successfully, securing favorable terms for both the company and clients.
• Identified and addressed areas for improvement in sales strategies, leading to more efficient and effective sales cycles.
• Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.
• Led negotiations, securing deals that aligned with both client expectations and company goals.
• Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
• Prepared forecasts to gain understanding of measures needed to grow business

• Generated leads and established relationships with potential customers through outbound telephone calls.
• Set up appointments with interested customers according to schedule availability.
• Conducted 70 outbound phone calls daily to reach potential clients and market SEL products and services.
• Monitored metrics and developed actionable insights to improve efficiency and performance
• .Operate within HubSpot CRM platform to oversee day to day workflow
• Manage high volume of tasks and leads lists within CRM
• Learned how to engage with K-12 personas and identify pain points being experienced • Proactively researches and prospects new customers via phone and email
• Educate potential new clients on software solutions
• Build pipeline for account executives
• Respond to inbound chat inquiries and generates outbound interest through cold-calling

Led educational instruction 35+ hours weekly to rooms of approx. 18 students on average. Advocated increased online resources to improve student development and engagement and ran online curriculum for COVID-19.

• Analyzed educational technology needs by determining gaps and opportunities for the potential development of young students and proposed the school acquire new learning tools accordingly.

• Developed and implemented differentiated instruction methods according to student ability, and developed Individual Education Plans (IEPs) to progress and track student development and learning, as well as was case manager for students with developmental delays and autism.

• Managed diverse classrooms, adapting motivation and teaching techniques to fit all students, and creating an environment of respect where all backgrounds and concerns are mindfully listened to.

• Designed and delivered an online-based curriculum in response to COVID-19, delivering live instruction via Zoom and using applications and a LMS (Learning Management System) to provide students' instruction asynchronously.

• Devised and implemented unique teaching strategies to create and maintain a cohesive school community within virtual classroom settings.

• Mentored teachers on educational technology and productivity tools to ensure the best possible learning outcomes and to increase colleagues' comfort and skill levels using platforms and apps to support their teaching.

• Analyzed data to create targeted growth objectives for students and revitalized instruction based on student performance on assessments to meet student needs.