Jennifer Tutt
Loganville,GA
Summary
Seasoned Liaison professional with a proven track record in identifying and expanding business relationships outside the organization. Expertise in developing partnerships and collaborative agreements through effective negotiation, ensuring seamless service delivery. Demonstrates strong judgment and maturity, contributing to strategic growth initiatives.
Overview
20
20
years of professional experience
Work History
SHOPPER
Instacart
Loganville, GA
04.2018 - Current
- Efficiently manage grocery orders, ensuring timely delivery and customer satisfaction.
- Expertly navigate stores to locate items, enhancing shopping efficiency and accuracy.
- Handle customer accounts and inquiries via phone, chat, and email, improving service quality.
- Fostered strong relationships with store staff and management, facilitating smoother operations and quicker issue resolution during shopping and delivery processes.
DISPATCHER
Corbetts Hauling
Lawrenceville, GA
08.2022 - 08.2025
- Efficiently dispatch drivers, ensuring timely deliveries, and customer satisfaction.
- Resolve customer issues promptly, enhancing service quality, and client relations.
- Maintain detailed records of logistics operations, ensuring accuracy and compliance.
- Utilize Microsoft Excel for effective tracking and reporting of dispatch activities.
- Improve delivery times and reduce costs with data-driven route planning.
- Manage customer accounts, build strong relationships, and ensure client satisfaction through effective communication and personalized support.
Provided customer and dealership support via phone, chat, and email.
OFFICE MANAGER
Emoji Auto Sales
Winder, GA
08.2021 - 07.2022
- Managed a team of administrative staff, providing training and support for maximum productivity.
- Introduced a new file management system, facilitating quicker document retrieval.
- Proficient in processing title transfers and vehicle registrations with accuracy and attention to detail.
- Conducted lien releases, researched title histories, and resolved issues efficiently.
- Familiar with DMV regulations, documentation requirements, and software systems for title processing.
- Expertly managed customer interactions including inquiry responses and dispute resolutions involving titles.
- Consistently formulated and implemented successful sales tactics to meet targets.
- Manage customer accounts, build strong relationships, and ensure client satisfaction through effective communication and personalized support.
- Delivered customer and dealership assistance through phone, chat, and email.
- Managed operations and maintained accurate records using Microsoft Excel.
TITLE CLERK
Five Star Ford
Snellville, GA
03.2019 - 08.2021
- Proficient in processing title transfers and vehicle registrations with accuracy and attention to detail.
- Conducted lien releases, researched title histories, and resolved issues efficiently.
- Collaborated with state DMV offices to address title issues and discrepancies.
- Maintained organized title files and documentation for easy retrieval and audit purposes.
- Monitored and confirmed that lien releases met state requirements.
- Resolved customer issues promptly, boosting service quality.
- Conducted lien releases, researched title histories, and resolved issues efficiently.
- Manage customer accounts, build strong relationships, and ensure client satisfaction through effective communication and personalized support.
- Knowledgeable in DMV regulations, documentation procedures, and title processing software systems.
- Resolved complex title-related disputes to ensure customer satisfaction.
- Delivered support to customers and dealerships through phone, chat, and email.
- Utilized Microsoft software to manage title tracking and reporting.
Title Clerk
The Intersect Group (RMR)
Duluth, GA
11.2018 - 02.2019
- Spearheaded centralization of titles and registration processes for RMR vehicles and trailers.
- Facilitated the reissuance of lost or damaged vehicle titles.
- Retitled documents and processed new registrations.
- Established a notification process to manage the deadlines for registration and inspection renewals.
- Established a systematic approach to handling titles, registration paperwork, annual inspections records, and inventory data of each plant.
Title Clerk
US Auto Sales
Duluth, GA
02.2017 - 11.2018
- Coordinated and maintained records for automotive transactions, including sales dealings, transfer procedures, repo activities.
- Streamlined processes for managing titles and organizing inventory.
- Successfully managed and resolved title issues, boosting overall customer experience.
- Performed thorough review to detect record inaccuracies.
- Utilized Microsoft Excel to input title and vehicle data into the organization database.
- Managed and organized book-in processes for repossession titles.
- Ensured up-to-date knowledge of DMV title regulations for all states.
- Maintained proficiency in electronic registration systems while completing and signing title paperwork.
- Delivered support to customers and dealerships through phone, chat, and email.
- Manage customer accounts, build strong relationships, and ensure client satisfaction through effective communication and personalized support.
CLEANING PROFESSIONAL
Self-Employed
Lawrenceville, GA
07.2015 - 02.2017
- Dust and wipe all light fixtures, baseboards, and windowsills, as needed. [Specify the frequency, e.g., once a week, every other day, etc.].
- Rearranged and cleaned furniture to enhance space utilization.
- Conducted thorough post-cleaning house inspections.
- Upholded exceptionally high hygiene levels across all dining environments.
- Established procedures for daily tasks, optimizing housekeeping operations and preventing excess stockroom trips.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Performed cleaning and restocking tasks in facility bathrooms to uphold high sanitation standards.
- Utilized Microsoft tools effectively for efficient invoicing, scheduling, and maintaining necessary supplies.
Tile Clerk
Express Employment Professionals (Amerifleet)
Alpharetta, GA
08.2014 - 11.2015
- Efficiently and accurately process title and registration documents meeting the customer business needs and Department of Motor Vehicle requirements in multiple states.
- Assist and coach new employees and co-workers in solving complex issues, reviewing workflow, and ensuring that department goals are met and maintained.
- Developed and sustained excellent connections with DMV officials, courier personnel, and clients.
- Managed responses to client inquiries using phone, mail, email, and fax in a timely manner.
- Facilitated completion and mailing of signed title documents for processing by local DMV or runner.
- Managed tracking of all follow-ups for title registrations utilizing Microsoft Excel.
Title Clerk
Ultimate Staffing (HCA)
Atlanta, GA
03.2015 - 07.2015
- Facilitated the release of titles for paid-off vehicles, ensuring smooth ownership transfer.
- Work closely with dealerships to ensure they know title processes and procedures to receive a perfected title.
- Communicate with customers to obtain the title they have received in error, or to have their assistant order duplicate titles.
- Submit a check request for approval, and distribute checks once received from accounts payable.
- Submit a check request for approval, and distribute checks once received from accounts payable.
- Utilized Microsoft Excel for follow-up tracking, achieving a flawless title.
Title Clerk
Amerifleet Transportation Inc.
Alpharetta, GA
11.2014 - 02.2015
- Efficiently and accurately process title and registration documents meeting the customer business needs and Department of Motor Vehicle requirements in multiple states.
- Assist and coach new employees and co-workers in solving complex issues, reviewing workflow, and ensuring that department goals are met and maintained.
- Developed and sustained excellent connections with DMV officials, courier personnel, and clients.
- Managed responses to client inquiries using phone, mail, email, and fax in a timely manner.
- Facilitated completion and mailing of signed title documents for processing by local DMV or runner.
- Managed tracking of all follow-ups for title registrations utilizing Microsoft Excel.
CSR II
Insurance Auto Auctions Inc.
Graham, NC
04.2011 - 05.2012
- Fostered productive connections with both buyers and providers.
- Generated daily branch cash reconciliation reports, maintaining adherence to security and audit protocols.
- Reported daily averages and shortages to the operations department.
- Responded promptly and efficiently to general inquiries from insurance providers, insured clients, storage locations, IAA branches, towers, and buyers via phone.
- Recorded customer interactions to monitor inquiries.
- Dispatched drivers to meet daily delivery needs for the company's customers.
- Facilitated communication between buyers and providers using phone and email.
Title Manager/Specialist
Insurance Automation Group
Wheeler, IL
02.2008 - 04.2011
- Developed comprehensive training guides addressing complex customer problems.
- Devised, executed, and oversaw programs that substantially increased customer satisfaction while effectively managing on-site customer service representatives.
- Contributed significantly to team expansion by interviewing, recruiting, and training new quality customer service representatives.
- Facilitated communication between buyers, state DMV, title processing agents, and providers using phone and email.
- Built strong customer relationships by resolving complex issues professionally.
- Oversaw title clerks to guarantee swift and precise completion of tasks.
- Liaised with state agencies to address title complications.
- Developed title log and tracking report leveraging Microsoft Excel.
Dispatcher
Insurance Auto Auctions, IAA
Markle, IL
02.2006 - 02.2008
- Directed daily operations for dispatching across 55 towers nationwide.
- Negotiated contracts with outside providers to minimize costs for the company and customers.
- Supervised dispatch activities ensuring efficient coordination of pickups in all states.
- Conducted research on logistics operations, including literature reviews, interviews, and site visits.
- Examined multiple invoices and initiated payments.
- Coordinated with towers, providers, and impound lots via phone or email to schedule heavy equipment pickups.
Education
High School Diploma -
Washoe High
Reno, NV06-1993
Bachelor of Arts - Graphic Design
Full Sail University
Winter Park, FLSkills
- Cash handling proficiency
- Renewals management
- Title processing
- File management
- Temporary tags
- Time management
- Troubleshooting
- Written communication
- Data management
- Microsoft Word, Excel
- Critical thinking
- Relationship building
- Analytical and critical thinking
- Data entry
- Problem-solving
Timeline
DISPATCHER
Corbetts Hauling
08.2022 - 08.2025
OFFICE MANAGER
Emoji Auto Sales
08.2021 - 07.2022
TITLE CLERK
Five Star Ford
03.2019 - 08.2021
Title Clerk
The Intersect Group (RMR)
11.2018 - 02.2019
SHOPPER
Instacart
04.2018 - Current
Title Clerk
US Auto Sales
02.2017 - 11.2018
CLEANING PROFESSIONAL
Self-Employed
07.2015 - 02.2017
Title Clerk
Ultimate Staffing (HCA)
03.2015 - 07.2015
Title Clerk
Amerifleet Transportation Inc.
11.2014 - 02.2015
Tile Clerk
Express Employment Professionals (Amerifleet)
08.2014 - 11.2015
CSR II
Insurance Auto Auctions Inc.
04.2011 - 05.2012
Title Manager/Specialist
Insurance Automation Group
02.2008 - 04.2011
Dispatcher
Insurance Auto Auctions, IAA
02.2006 - 02.2008
High School Diploma -
Washoe High
Bachelor of Arts - Graphic Design
Full Sail University