Summary

Overview

Work History

Education

Skills

References

Availability

Desired Locations

Timeline

Jennifer Dawn Tvinnereim

Minnetonka

Summary

Dynamic Immigration Services Analyst with a proven track record at U.S. Citizenship and Immigration Services. Expert in data analysis and dashboard design, I excel in stakeholder collaboration and strategic planning. Recognized for enhancing operational efficiency and delivering impactful reports that drive decision-making. Committed to continuous improvement and achieving organizational goals.

Overview

years of professional experience

Work History

Immigration Services Analyst GS-0301-12

U.S. Citizenship and Immigration Services

Minneapolis

05.2023 - Current

Participates in studies and work groups to take or recommend actions to achieve organizational objectives.
Applies current knowledge of Adobe suite products for creation of forms.
Collaborates with internal and external stakeholders to develop solutions.
Reviews all data and requests for conformance with instructions, substance, completeness, and authorizations.
Completed Analyst University training in September 2023.
Provided strategic advice to leadership on long- and short-term organizational goals.
Conducted studies and analyses to recommend improvements for program operations.
Tracked action items and ensured timely responses to requests for information.
Developed comprehensive reports and visuals based on analytical findings.
Designed dashboards and graphics to illustrate statistical data for decision-making.
Represented organization at high-level meetings, enhancing visibility and collaboration.
Executed project segments to identify and address operational issues.

Veterans Services Representative

Department of Veterans Affairs

Fort Snelling

02.2020 - 05.2023

Served as primary contact for veterans and advocates regarding compensation and pension claims.
Explained full range of VA benefits and related programs to claimants.
Determined eligibility for benefits, analyzing and developing required evidence for claims.
Decided necessity and type of examinations to evaluate disabilities from diseases or injuries.
Developed comprehensive requests for examinations to obtain essential evidence for claims.
Prepared correspondence for members of Congress and special interest groups on case assignments.
Utilized electronic data processing systems for claims adjudication and correspondence preparation.
Advocated for veterans and beneficiaries in interactions with VA elements affecting claims.

Accounts Receivable Technician

Veterans Administration

Fort Snelling

11.2017 - 02.2020

Processed and disposed of correspondence related to debt managed by DMC.
Evaluated repayment offers based on repayment plan duration, debt amount, and debtor's financial status.
Reviewed and recorded transactions for waiver decisions.
Handled waiver requests efficiently.
Acted as principal contact for clients regarding accounts receivable issues.
Provided detailed explanations of accounts through written correspondence.
Contributed as alternate member of Committee on Waivers and Compromises.
Served as subject matter expert for referral programs with various federal offices.

Personal Banker

US Bank

Hopkins

10.2016 - 11.2017

Serviced various financial accounts while ensuring compliance with Federal, State, and local laws.
Processed loan applications from inception to closing while adhering to relevant regulations.
Safeguarded clients' sensitive personal and financial information with high security standards.
Researched applicable laws and policies, implementing necessary procedural changes.
Ensured all documents and correspondence met regulatory compliance standards.
Managed databases for data input and retrieval, ensuring integrity across platforms.
Analyzed operational data and prepared comprehensive reports for management review.
Notarized documents as required, maintaining accuracy and legality.

Assistant Property Manager

StorageMart