Jennifer Twedt
Corpus Christi,TX
Summary
Resourceful sales and operations manager offering 18 years of demonstrated success in increasing revenue, reducing costs and improving customer satisfaction.
Overview
29
29
years of professional experience
Work History
Accounts Receivable Specialist
Corpus Christi Gasket & Fasterner, Inc.
03.2018 - Current
- Contact clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reconcile accounts receivable ledger to verify payments and resolve variances.
- Perform targeted collections on past due accounts aged over 60 days.
- Research and resolve customer claims related to shortages and returns, independently addressing and resolving issues..
- Prepare and mail invoices to customers, process payments and documented account updates.
- Prevent impending loss and increase profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Process bill reminders and consult with third-party collection agency to resolve past-due customer accounts.
- Make outbound calls to customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
- Entered figures using 10-key calculator to compute data quickly.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Processed tax exempt certificates and vendor credit inquiries.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Completed credit reference requests from other vendors on customer accounts.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and maintained positive relationships with clients to maximize collections.
Manager
Four Seasons Equipment
09.2001 - 03.2018
- Oversaw daily operations of up to 12 employees in all departments including office, sales, service and parts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Oversaw inventory and office supply purchases.
- Researched new products to add to the company product line.
- Researched and ordered parts for customers after obtaining customers' approval for equipment repairs.
- Created purchase orders and ensured items were accounted for on customers' service and sales orders.
- Prepared estimates for new equipment and repairs.
- Updated customer orders from start to finish in an accurate and timely manner.
- Filed and closed warranty claims for equipment repairs.
- Prepared and sent out invoices to customers.
- Processed accounts receivable and accounts payable.
- Maintained accurate records of past due customer account activity.
- Prepared and distributed payroll.
- Prepared quarterly reports for employment taxes to the Internal Revenue Service and employment tax reports to the Texas Workforce Commission.
- Prepared monthly sales tax reports to the Texas State Comptroller.
- Promoted sales of equipment, service and maintenance chemicals.
- Prospected and conducted face-to-face sales calls with business executives and directors.
- Met existing customers to review current services and expand sales opportunities.
- Maintained relationships with customers and vendors.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Office Manager
Sharon L. Rogers, Ph.D.
03.1995 - 08.2001
- Managed the daily operations of a busy psychologist's office.
- Supervised office staff.
- Answered phones and set appointments.
- Verified insurance benefits and obtained pre-authorization for visits and psychological testing.
- Prepared and distributed insurance claims.
- Prepared and distributed end of the month billing reports.
- Researched claim denials, worked accounts receivable, and patient account collections.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems
Education
Administrative Assistant -
Southern Careers Institute
Corpus Christi1995
High School Diploma -
Lincoln Senior High School
Sioux Falls1987
Skills
- Attention to detail
- Quality assurance
- Critical thinking
- Excellent verbal/written communication
- Professional demeanor
- Strong work ethic
- Types 65 WPM
- 10 Key Touch
- QuickBooks
- Microsoft Office
- Excel
- Therapist Helper
Timeline
Accounts Receivable Specialist
Corpus Christi Gasket & Fasterner, Inc.
03.2018 - Current
Manager
Four Seasons Equipment
09.2001 - 03.2018
Office Manager
Sharon L. Rogers, Ph.D.
03.1995 - 08.2001
Administrative Assistant -
Southern Careers Institute
High School Diploma -
Lincoln Senior High School