Thomas Twiford
Monrovia,MD
Summary
Dynamic Project Manager with extensive experience at B&R Associates, adept at leading cross-functional teams to deliver projects on time and within budget. Proven track record in enhancing customer satisfaction through effective communication and project management. Skilled in resource optimization and team collaboration, ensuring exceptional service quality and operational efficiency.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
29
29
years of professional experience
Work History
Project Manager
B&R Associates
02.2012 - Current
- Led cross-functional teams to deliver projects on time and within budget.
- Developed comprehensive project plans, ensuring alignment with organizational goals.
- Streamlined project workflows, enhancing efficiency and reducing bottlenecks.
- Managed stakeholder communications, fostering collaboration and transparency throughout project lifecycle.
- Conducted post-project evaluations, identifying areas for improvement in future initiatives.
- Utilized project management software to track progress and optimize resource allocation.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Managed projects from procurement to commission.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Maintained open communication by presenting regular updates on project status to customers.
Service Manager
B&R Associates
09.2008 - 01.2012
- Led service operations to enhance customer satisfaction and retention.
- Developed training programs to improve team performance and efficiency.
- Implemented quality assurance measures to ensure service excellence across all departments.
- Collaborated with cross-functional teams to streamline service processes and reduce response times.
- Managed budget allocations effectively, optimizing resource utilization for service projects.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
Spray Booth/Automotive Technician
B&R Associates
08.2000 - 07.2008
- Diagnosed and repaired automotive systems using advanced diagnostic tools and equipment.
- Performed routine maintenance tasks, ensuring optimal vehicle performance and safety standards.
- Collaborated with team members to streamline service processes and improve customer satisfaction.
- Mentored junior technicians on repair techniques and best practices for efficient workflow.
- Implemented quality control measures to enhance service accuracy and reduce rework rates.
- Conducted thorough inspections to identify potential issues before they developed into major repairs.
Lift Installer
B&R Associates
01.1997 - 07.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Bayside High School
Virginia Beach, VA05-1988
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Schedule management
- Customer relations
- Work flow planning
- Document management
- Project closure
- Technical support
- Construction management
- Commercial construction experience
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Project Manager
B&R Associates
02.2012 - Current
Service Manager
B&R Associates
09.2008 - 01.2012
Spray Booth/Automotive Technician
B&R Associates
08.2000 - 07.2008
Lift Installer
B&R Associates
01.1997 - 07.2000
High School Diploma -
Bayside High School