JENNIFER TWIGG
Crownsville,MD
Summary
Dedicated graduate of Kaplan Career Institute in Medical Billing and Coding, recognized for academic excellence and honors. Actively pursuing CNA/GNA certifications to enhance caregiving skills and expand professional qualifications. Proficient in a wide range of healthcare technologies, including Microsoft Excel, Medent, Medisoft, and Epic, ensuring efficient patient management and care delivery. Known for a compassionate approach to resident care, strong communication skills, and a commitment to fostering a safe and supportive environment within healthcare teams.
Overview
14
14
years of professional experience
Work History
Personal Care Aid
AIMED Human Services
03.2025 - 07.2025
- Provided personal care and assistance with daily living activities for diverse client needs.
- Maintained accurate records of patient care, ensuring compliance with health regulations.
- Assisted clients in medication management, promoting adherence to prescribed schedules.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Offered respite services for family caregivers, allowing them necessary time away while maintaining peace of mind about their loved one''s care.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to doctors appointments and assisted with daily errands
- Developed strong relationships with clients and families, resulting in trust and effective communication.
- Proactively addressed potential safety hazards in clients'' homes by identifying risks and implementing preventive measures.
- Expertly managed emergency situations that arose during care provision, remaining calm under pressure while executing necessary protocols.
- Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
- Maintained clean, safe, and well-organized patient environment.
- Documented vitals, behaviors, and medications in client medical records.
Personal Care Assistant
Amarosso Wellness
05.2024 - 09.2024
- Provided personalized assistance with daily living activities to enhance client comfort and well-being.
- Implemented care plans, ensuring adherence to health and safety protocols for clients' individual needs.
- Assisted clients in mobility and transportation, fostering independence and improving quality of life.
- Monitored client health status, documenting changes to inform healthcare professionals of any concerns.
- Collaborated with family members to communicate updates and coordinate care strategies effectively.
- Trained new staff on best practices for personal care techniques and client interaction protocols.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Resident Care Assistant
Autumn House East
07.2023 - 10.2023
- Delivered compassionate and ethical care, ensuring residents' well-being through respectful, responsive, and innovative practices
- Accurately documented patient care in Point of Care operating systems
- Provided personal care assistance to residents, ensuring grooming, hygiene, and overall comfort, collaborating with supervisors as needed
- Assisted in daily shift reports and coordinated with team members for seamless care delivery
- Assisted over 35 elderly, convalescents and disabled residents with daily living activities in residential care facilities.
- Supported needs of 35+ residents under long-term care.
Manufacturing Associate
Tempstar Staffing
05.2022 - 09.2023
- Oversaw the packing and shipping of manufacturing products with meticulous attention to detail
- Conducted quality control and assembly tasks, ensuring product standards
- Collaborated with 10 machine operators to address quality issues and maintained machine cleanliness
- Operated transfer carts and facilitated the feeding of substrate to 10 presses
Printing Technician and Production Assistant
People Share Industrial LLC
05.2021 - 11.2022
- Managed multiple presses, ensuring high-quality print production by sending test images and conducting thorough inspections
- Adjusted presses to paper specifications, managed ink flow, and maintained paper feed
- Secured the confidentiality of client information and maintained pre-print and post-print stock shelves
- Worked closely with 15-member team to maintain high standards of quality and encourage repeat business.
- Monitored production schedules to meet tight deadlines and customer specifications.
- Operated and maintained printing machinery, ensuring optimal performance and quality output.
- Trained new staff on equipment usage, safety protocols, and workflow procedures.
- Conducted routine maintenance checks to minimize downtime and enhance machinery longevity.
- Achieved faster turnaround times through effective coordination with scheduling and production teams.
Shift Supervisor
Subway
11.2020 - 05.2021
- Mentored and trained staff of 20, ensuring superior customer service and adherence to food safety standards
- Managed shift operations and vendor account payable using the Point-of-Sale system
- Maintained cleanliness, prepared food safely, and ensured compliance with Subway operational guidelines
Physician Office Supervisor
WellSpan Endocrinology
09.2018 - 03.2019
- Supervised and mentored staff, providing performance evaluations to maintain high standards of work
- Utilized EPIC for scheduling, patient registration, and office surgery scheduling
- Reported to the Senior Practice Manager, ensuring efficient daily operations
Physician Office Supervisor
WellSpan General Surgery, WellSpan Trauma & Critical Care Surgery, Johns Hopkins Pediatric Surgery with WellSpan Health
08.2011 - 09.2018
- Collaborated closely with the Senior Practice Manager to supervise clinical and business office staff
- Conducted training and performance evaluations, ensuring compliance with policies and standards of work
- Managed EPIC system training and schedules for patient appointments, surgeries, and registrations
- Coordinated purchasing of supplies and services, managed vendor relationships, and ensured on-site activities promoted patient satisfaction
Physician Office Assistant/Medical Biller & Coder
WellSpan General Surgery (formerly White Rose Surgical Associates)
08.2011 - 08.2014
- Handled patient scheduling, billing, and coding, ensuring accuracy and efficiency
- Provided administrative support, answered phones, managed patient registration, and facilitated surgery scheduling
- Collected co-pays, reconciled end-of-day batches, and managed invoice coding
Education
CNA/GNA Certification - Health Administration
Anne Arundel Community College
Arnold, MD01-2026
Medical Billing And Coding Diploma - Medical Billing And Coding
Kaplan Career Institute
York, PA01-2011
Skills
- Compassionate caregiving
- Vital signs monitoring
- Dementia care
- Adaptive problem solving
- Personal hygiene assistance
- Meal preparation
- Emotional support
- Medical documentation
- Client confidentiality
- Transfer techniques
- CPR certified
Timeline
Personal Care Aid
AIMED Human Services
03.2025 - 07.2025
Personal Care Assistant
Amarosso Wellness
05.2024 - 09.2024
Resident Care Assistant
Autumn House East
07.2023 - 10.2023
Manufacturing Associate
Tempstar Staffing
05.2022 - 09.2023
Printing Technician and Production Assistant
People Share Industrial LLC
05.2021 - 11.2022
Shift Supervisor
Subway
11.2020 - 05.2021
Physician Office Supervisor
WellSpan Endocrinology
09.2018 - 03.2019
Physician Office Supervisor
WellSpan General Surgery, WellSpan Trauma & Critical Care Surgery, Johns Hopkins Pediatric Surgery with WellSpan Health
08.2011 - 09.2018
Physician Office Assistant/Medical Biller & Coder
WellSpan General Surgery (formerly White Rose Surgical Associates)
08.2011 - 08.2014
CNA/GNA Certification - Health Administration
Anne Arundel Community College
Medical Billing And Coding Diploma - Medical Billing And Coding
Kaplan Career Institute
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