Jennifer Tyrrell Molina
Los Angeles,CA
Summary
Dynamic leader with a proven track record at Six Flags Magic Mountain, excelling in team supervision and customer service. Skilled in problem-solving and staff training, I've effectively enhanced guest satisfaction and safety. My positive attitude and strong communication skills have fostered team growth and streamlined operations, demonstrating a commitment to excellence and development.
Overview
3
3
years of professional experience
Work History
Shift Leader
Six Flags Magic Mountain
06.2022 - 10.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
Ride Operator
Live Oak Canyon Pumpkin Patch
09.2021 - 12.2021
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
Medical Office Assistant
Gastro Health Inc
02.2021 - 04.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Education
High School Diploma -
Hillcrest Highschool
Riverside, CA05.2021
Skills
- Positive Attitude
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Team Supervision
- Staff Training and Development
- Goal Setting and Tracking
- Shift Paperwork Completion
- Team Leadership
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Six Flags Magic Mountain
06.2022 - 10.2023
Ride Operator
Live Oak Canyon Pumpkin Patch
09.2021 - 12.2021
Medical Office Assistant
Gastro Health Inc
02.2021 - 04.2021
High School Diploma -
Hillcrest Highschool