Microsoft Suite
Jennifer Udvadia
VP Sales & Engagement- Healthcare Fintech Sector
New York,NY
Summary
Healthcare-focused sales executive with 15+ years of experience driving growth and retention in insurance and health technology markets. Proven track record of securing multi-million dollar accounts and implementing retention strategies that exceed industry benchmarks. Expert in health plan operations, HIPAA compliance, and developing scalable customer success programs. Successfully grew territory profitability by 12% YOY while maintaining 95%+ client retention rates.
Overview
22
22
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Vice President of Sales & Customer Engagement
Comtec Global Inc., A Malam Team Company
04.2011 - Current
- Sold Insurance Software Solution as SaaS covering entire value chain policy administration, billing, claims and reinsurance to carriers
- Ownership and Entrepreneurship: Successfully initiated and managed new business area within Insurance vertical, taking full ownership from conception to execution exceeded revenue goals by 25%
- Strategic Decision-Making: Leveraged comprehensive understanding of specific user base to drive strategic decisions regarding insurance partnerships, ensuring alignment with company objectives
- Strong communication and delivery process improvement initiatives, streamlining workflows for enhanced efficiency within the sales department
- Engagement and Pitching: Demonstrated proficiency in engaging and pitching to key stakeholders within insurance sector, including carriers and brokers, to foster productive partnerships and business growth
- Established robust pipelines of potential clients through effective networking initiatives
- Research and Compliance: Conducted thorough research on business and compliance requirements, navigating complex regulatory environments to facilitate development of new processes and product offerings
- Managed cross-functional teams, ensuring alignment with organizational goals and objectives
- Developed & Managed channel sales team of 50 generating 10M in sales volume
- Developed strategic partnerships for increased revenue generation and market growth
- Collaborated closely with product development teams to ensure offerings met evolving customer needs and demands
- Championed product innovation ideas that led to significant improvements in functionality and user experience
Head of Sales
GMAC Insurance
01.2005 - 04.2011
- Played pivotal role in company's overall growth trajectory by consistently surpassing sales targets and setting new benchmarks for regional performance.
- Fostered open communication channels between departments for seamless collaboration and increased productivity.
- Leveraged data-driven insights to forecast sales trends accurately and make informed decisions regarding business development efforts.
- Streamlined internal processes to optimize efficiency and improve customer satisfaction.
- · Relationship Cultivation: Cultivated and nurtured relationships with Independent Agents, Brokers and Industry Affiliates
- · Regulatory Compliance: Ensured regulatory compliance within the Agent & Broker Channel, conducting audits and providing recommendations to enhance regulatory adherence
- · Proactive Customer Success: Shifted from reactive Customer Support to Proactive Customer Success
- · Sales Planning and Forecasting: Led leadership sales planning and forecasting activities exceeding initial growth projections
- · Risk Assessment: Conducted risk assessment to optimize sales strategies
- · Collaboration: Engaged in continuous collaboration with Advertising & Marketing Divisions, Product Development, and Engineers
- · Corporate Compliance: Increased New Business meeting corporate compliance & standards
- · Performance Improvement: Achieved 35% year-over-year improvement in territory loss-ratio. Exceeded New Business Growth goals by 20%
- · Market Research and Analysis: Conducted continuous customer and market research, utilizing KPIs and data analytics to identify emerging market trends
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
Director of Sales and Business Development
Healthcareware
09.2003 - 12.2004
- · Company developed interface that exchanged data between Lab and Practice Management Systems. Responsible for Developing variety of sales channels, VAR programs while negotiating contracts with major laboratories i.e., LabCorp and Quest Diagnostics, as well as with hospital and physicians. Responsible for managing: contractors, consultants and sales staff. Responsible for ensuring product is compliant with healthcare compliance standards.
- · Software Development Collaboration & Delivery: Collaborates effectively with engineers to ensure timely product delivery and customer satisfaction.
- · Product Development Leadership & Innovation: Leads product development initiatives, driving innovation and market competitiveness.
- · Relationship Management & Partnership Development: Cultivates strong relationships to foster collaboration and strategic partnerships.
- · Revenue Reporting & Analysis: Proficient in analyzing revenue data to inform strategic decisions and drive growth.
- · Regulatory Compliance & Standards Adherence: Ensures compliance with regulations and standards to protect data privacy and security.
- Client Retention and Expansion: Increasing client retention rates and expanding relationships with existing clients. For example, achieving a 90% client retention rate and growing revenue from existing clients by 15% through upselling or cross-selling additional products or services.
Education
BBA - Business Administration And Management, Economics
East Tennessee State University
Johnson City, TN 08.1999 - 09.2003
Skills
Customer Relationship Management
Partnership Development
Customer Engagement
Pricing strategy
Channel Management
Organizational Development
Financial Acumen
Relationship Management
Territory Management
Lead Generation
Market Research
Research
Territory Growth
Customer Relationship Management
Certification
Certified ,Consultative Sales,- Wilson Learning[Timeframe]
Consultative Sales Training & Management - Wilson Learning
Understanding customer needs
Building trust & credibility
Effective listening & communication skill development
Overcoming objectives
Closing the sale
Relationship building & retention
Software
SalesLogix
Salesforce
Hubspot
Zoho
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President of Sales & Customer Engagement
Comtec Global Inc., A Malam Team Company
04.2011 - Current
Certified ,Consultative Sales,- Wilson Learning[Timeframe]
07-2010
Head of Sales
GMAC Insurance
01.2005 - 04.2011
Director of Sales and Business Development
Healthcareware
09.2003 - 12.2004
BBA - Business Administration And Management, Economics
East Tennessee State University
08.1999 - 09.2003