Jennifer Ugen
Indianapolis,IN
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
12
12
years of professional experience
Work History
Program Specialist
CROSSROADS OF AMERICA COUNCIL, SCOUTS BSA
INDIANAPOLIS, IN
02.2022 - Current
- Deliver exceptional customer service by providing personalized assistance and support to scouts, troop leaders, and volunteers, addressing inquiries and resolving issues promptly
- Serve as a key contact for program-related communications, ensuring clear, friendly, and efficient interactions across phone, email, and in-person channels
- Facilitate positive experiences for event participants by coordinating logistics, providing detailed information, and addressing needs throughout council activities and camps
- Build, organize, and manage large-scale events such as summer camp and National Jamboree in council computer systems, ensuring seamless registration, scheduling, and resource allocation
- Collaborate with team members to create a welcoming and inclusive environment, enhancing the satisfaction and retention of participants and volunteers
- Collect and respond to feedback to continuously improve programs and services, demonstrating a commitment to understanding and exceeding customer expectations
- Build and maintain relationships with community organizations, strengthening outreach efforts and expanding program visibility
ADMINISTRATIVE ASSISTANT
RILEY HOSPITAL FOR CHILDREN
INDIANAPOLIS, IN
07.2020 - 01.2022
- Provided administrative support to the largest healthcare organization in Indiana
- Responsible for scheduling and managing all pediatric hematology patients within the system
- Successfully coordinated monthly meetings and agendas
- Provides telephone support, manages queries, assumes responsibility for copying, faxing, and clinic functionality
- Excelled with deadline-intensive environment ensuring accurate and on-time completion of all projects
- Provided top notch customer service to all patients and family members
FRONT OFFICE ASSISTANT
MT. VERNON COMMUNITY SCHOOL CORPORATION
FORTVILLE, IN
08.2016 - 07.2020
- Greeted parents and visitors, answered questions, and directed customers to their destinations
- Monitored visitor access through the registration procedures and issued guest badges
- Provided exceptional customer service to all administration, teachers, support staff, parents, and students
- Maintained a positive and cooperative working relationship with staff and students
- Organized, maintained, and updated student database, records, and files according to the established procedures Handled all office duties which include phones, emails, and preparation of materials for all meetings and conferences
- Handled multiple phone lines, mail, and email communication
ADMINISTRATIVE ASSISTANT / SCHEDULER
COMMUNITY HEALTH NETWORK - CLEARVISTA WOMEN'S CARE
INDIANAPOLIS, IN
08.2012 - 07.2016
- Supported phone center with high volume calls, scheduled appointments and performed verification according to provider rules and guidelines while documenting service requests
- Conferred with patients to obtain and confirm pertinent billing, demographic information while accurately entering patient/insurance information into the system
- Answered a high volume of phone calls, triaged emergencies, and directed other calls to appropriate departments
- Coordinated scheduling among multiple parties – including patients, physicians, and facilities – to accommodate preferences and urgency
- Assisted and covered for the call center during business hours by answering phones, greeting patients, and working with patients regarding their physician's appointment
Education
BALL STATE UNIVERSITY
MUNCIE, INSkills
- Scheduling proficiency
- Volunteer Engagement
- Office Administration
Timeline
Program Specialist
CROSSROADS OF AMERICA COUNCIL, SCOUTS BSA
02.2022 - Current
ADMINISTRATIVE ASSISTANT
RILEY HOSPITAL FOR CHILDREN
07.2020 - 01.2022
FRONT OFFICE ASSISTANT
MT. VERNON COMMUNITY SCHOOL CORPORATION
08.2016 - 07.2020
ADMINISTRATIVE ASSISTANT / SCHEDULER
COMMUNITY HEALTH NETWORK - CLEARVISTA WOMEN'S CARE
08.2012 - 07.2016
BALL STATE UNIVERSITY
Similar Profiles
Julianna PughJulianna Pugh
Eagle Scout at Scouts BSA (formerly Boy Scouts Of America)Eagle Scout at Scouts BSA (formerly Boy Scouts Of America)
Tristen TullgrenTristen Tullgren
Backcountry Guild at Crossroads of the West Council BSABackcountry Guild at Crossroads of the West Council BSA
Danielle FrovarpDanielle Frovarp
Summer Camp Counselor at Montana Council, Scouts BSASummer Camp Counselor at Montana Council, Scouts BSA