JENNIFER UMANA
Los Angeles,CA
Summary
Experienced professional with a passion for continuous learning and skill development. Thrives in challenging environments and approaches tasks with a positive attitude. Fast learner with a drive for success, eager to contribute to company growth and achieve mutual success through ambition and dedication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashiering/ Shift lead / Trainer
Erewhon
Los Angeles, CA
02.2023 - 06.2025
- The significant accomplishment was to ensure that the customer had a great experience in the store.
- Satisfying customers' experience by resolving issues and concerns.
- - Take orders for mobile delivery and manage loyalty memberships for customers, operating scanners, scales, cash registers, and other electronics.
- Accepting payments, ensuring all prices and quantities are accurate, and providing a receipt to every customer.
- Responsible for a group of cashiers getting trained and learning the right procedures to provide the best customer service.
Reception Assistant
Lum Hotel
Los Ángeles
01.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated travel arrangements for executives, ensuring seamless itineraries while minimizing expenses where possible.
- Reduced wait times by efficiently handling a high volume of incoming calls, directing them to the appropriate personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Runner
Cork & batter restaurant
Los Angeles, CA
03.2023 - 02.2024
- Created a warm and inviting atmosphere for guests while handling orders.
- Supply guests with necessary table items before and after food delivery.
- Handle guest inquiries in a courteous, professional, and efficient manner.
- Expedite the delivery of food.
- Be versed in all to-go orders, and know proper procedures and standards.
- Recognize any problems resulting from guest complaints, intoxication, or disruptive behavior.
- Cleaned floors thoroughly after each shift.
- Complete side work, and any other duties assigned by management.
Education
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Diego Rivera Comm & technology
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Cal state university of Los Angeles
Skills
- Bilingual (English and Spanish)
- Fast learner, cooperative
- Social/Communicator
- Cash handling
- Customer assistance
- Multitasking
- Detail-oriented
- POS
- Toast system
Certification
Certified bartender, my experience is based on preparing alcoholic or non-alcoholic beverages for the bar, knowledge of trending drinks, interacting with customers, taking orders, and serving snacks and drinks, assisting customers' needs and preferences, and making recommendations
Timeline
Runner
Cork & batter restaurant
03.2023 - 02.2024
Cashiering/ Shift lead / Trainer
Erewhon
02.2023 - 06.2025
Reception Assistant
Lum Hotel
01.2023 - 05.2024
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Diego Rivera Comm & technology
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Cal state university of Los Angeles