Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JENNIFER UMANA

Los Angeles,CA

Summary

Experienced professional with a passion for continuous learning and skill development. Thrives in challenging environments and approaches tasks with a positive attitude. Fast learner with a drive for success, eager to contribute to company growth and achieve mutual success through ambition and dedication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashiering/ Shift lead / Trainer

Erewhon
Los Angeles, CA
02.2023 - 06.2025
  • The significant accomplishment was to ensure that the customer had a great experience in the store.
  • Satisfying customers' experience by resolving issues and concerns.
  • - Take orders for mobile delivery and manage loyalty memberships for customers, operating scanners, scales, cash registers, and other electronics.
  • Accepting payments, ensuring all prices and quantities are accurate, and providing a receipt to every customer.
  • Responsible for a group of cashiers getting trained and learning the right procedures to provide the best customer service.

Reception Assistant

Lum Hotel
Los Ángeles
01.2023 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries while minimizing expenses where possible.
  • Reduced wait times by efficiently handling a high volume of incoming calls, directing them to the appropriate personnel.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Runner

Cork & batter restaurant
Los Angeles, CA
03.2023 - 02.2024
  • Created a warm and inviting atmosphere for guests while handling orders.
  • Supply guests with necessary table items before and after food delivery.
  • Handle guest inquiries in a courteous, professional, and efficient manner.
  • Expedite the delivery of food.
  • Be versed in all to-go orders, and know proper procedures and standards.
  • Recognize any problems resulting from guest complaints, intoxication, or disruptive behavior.
  • Cleaned floors thoroughly after each shift.
  • Complete side work, and any other duties assigned by management.

Education

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Diego Rivera Comm & technology

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Cal state university of Los Angeles

Skills

  • Bilingual (English and Spanish)
  • Fast learner, cooperative
  • Social/Communicator
  • Cash handling
  • Customer assistance
  • Multitasking
  • Detail-oriented
  • POS
  • Toast system

Certification

Certified bartender, my experience is based on preparing alcoholic or non-alcoholic beverages for the bar, knowledge of trending drinks, interacting with customers, taking orders, and serving snacks and drinks, assisting customers' needs and preferences, and making recommendations

Timeline

Runner

Cork & batter restaurant
03.2023 - 02.2024

Cashiering/ Shift lead / Trainer

Erewhon
02.2023 - 06.2025

Reception Assistant

Lum Hotel
01.2023 - 05.2024

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Diego Rivera Comm & technology

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Cal state university of Los Angeles
JENNIFER UMANA