Jennifer Unger
Reno
Summary
Professional with strong background in liaison roles, known for exceptional communication, problem-solving, and relationship-building skills. Proven ability to work effectively with medical teams, patients, and administrative staff, ensuring seamless coordination and optimal patient outcomes. Adept at navigating complex work environments, with focus on collaboration and adaptability to meet evolving needs.
Overview
24
24
years of professional experience
Work History
Community/Hospital Liaison
Ensign Services Inc.
12.2019 - Current
- Implemented process improvements within the hospital liaison role that led to increased efficiency, improved communication flow, and enhanced overall patient satisfaction during their medical encounters.
- Reviewed patient assessments, charts and medical opinions to determine best courses of action.
- Supported seamless transitions of care for patients, coordinating medical records transfers, scheduling appointments, and arranging transportation as needed.
- Played a crucial role in reducing length-of-stay metrics through proactive intervention strategies aimed at preventing avoidable delays in care delivery or discharge processes.
- Collaborated with case managers to monitor insurance coverage limitations for hospitalized patients, minimizing financial burdens on families during times of crisis.
- Advocated on behalf of patients' needs and preferences regarding treatment options, ensuring that all parties were informed of potential benefits and risks.
- Streamlined the referral process, working closely with physicians to identify appropriate services and facilities for patient transfers.
- Served as a trusted resource for families navigating complex medical situations, offering compassionate guidance throughout their journey from admission to post-discharge support services.
- Worked with hospitals and facilities to outline discharge plans.
Business Development Manager
Saint Mary's Medical Center
12.2017 - 12.2019
- Generated new business with marketing initiatives and strategic plans.
- Facilitated regular communication with post-acute facilities to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Represented company and promoted new services lines at conferences and community events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Collaborated with corporate to implement the BPCI program.
- Collected and analyzed data to determine department needs.
Community Liaison
Saint Mary's Home Health
05.2009 - 12.2017
- Strengthened community partnerships by organizing and attending collaborative events.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Collaborated with marketing team members to develop promotional materials highlighting successes achieved through partnerships within the organization''s network.
- Coordinated return to acute and BPCI program, including scheduling meetings with case management and post-acute partners.
- Assisted patients with making appointments and scheduling transportation.
Medical Office Manager
Joseph Massaro, MD
10.2001 - 10.2009
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assisted with regulatory issues such as compliance.
- Oversaw accounting, budgeting, and financial reporting.
- Promoted patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
Education
Bachelor of Science - Biology
University of Nevada, Reno
Reno, NV12-2001
Skills
- Team collaboration
- Patient confidentiality
- Professionalism and ethics
- Documentation skills
- Client education
- Discharge planning
- Recordkeeping proficiency
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Customer follow-up
Timeline
Community/Hospital Liaison
Ensign Services Inc.
12.2019 - Current
Business Development Manager
Saint Mary's Medical Center
12.2017 - 12.2019
Community Liaison
Saint Mary's Home Health
05.2009 - 12.2017
Medical Office Manager
Joseph Massaro, MD
10.2001 - 10.2009
Bachelor of Science - Biology
University of Nevada, Reno
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