Jennifer Untalan
San Antonio ,TX
Summary
Dynamic and results-oriented professional with extensive experience at Kaiser Permanente, adept in administrative tasks and fluent in English and Tagalog. Excelled in coaching and training, enhancing team productivity and efficiency. Skilled in Microsoft Office and Adobe, with a proven track record in quantitative research and report generation. Demonstrates exceptional multitasking abilities and spreadsheet management, driving operational excellence.
Overview
13
13
years of professional experience
Work History
Management Assistant
Kaiser Permanente
03.2017 - 01.2019
- Oversaw training and onboarding process for all newly hired employees.
- Conducted thorough research using diverse resources to assist over 300 professional staff with routine and special project tasks.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Performed wide-ranging administrative, financial and service-related functions.
- Recorded time allocated to projects and updated master tracking documents.
- Prepared and charted data and metrics for detailed status reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
CGI Federal
01.2015 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained inventory of office supplies and placed orders.
- Managed travel arrangements for Regional Director and Conciliators using E2 Solutions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Established administrative work procedures to track staff's daily tasks.
Administratvie Assistant
Child And Youth Services
03.2011 - 06.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained payroll information and resolved any discrepancies by collecting, calculating, analyzing and entering data for 35 staff members.
- Managed the front desk, recorded the arrival and departure of children from the facility, and provided information and answers to inquiries regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures.
- Collected fees and charges and recorded payment in accordance with proper procedures. Notified supervisor of all delinquent payments.
Teller I, Head Teller
Community Bank NA/Bank of America
01.2006 - 04.2010
- Educated customers on use of banking website and mobile apps.
- Handled the tasks of supervising and scheduling the daily activities of 6 tellers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Trained new hires on customer service policies and procedures.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2025
Skills
- Skilled in Microsoft Word, Excel, Powerpoint and Adobe
- Administrative tasks
- Fluent in English and Tagalog and can speak, comprehend, read, write, and communicate clearly and effectively
- Time sheet Processing
- Multi-tasking
- Quantitative Research
- Report Generation
- Coaching and training
- Spreadsheet Management
Timeline
Management Assistant
Kaiser Permanente
03.2017 - 01.2019
Administrative Assistant
CGI Federal
01.2015 - 12.2016
Administratvie Assistant
Child And Youth Services
03.2011 - 06.2013
Teller I, Head Teller
Community Bank NA/Bank of America
01.2006 - 04.2010
Associate of Science - Business Administration
Southern New Hampshire University
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