Jennifer Upchurch
Indian Head,MD
Summary
Accomplished Office Manager at Clinton Fence Company, adept in transforming office administration with exceptional organizational skills and a strong focus on customer service excellence. Leveraged QuickBooks proficiency and interpersonal prowess to enhance financial accuracy and foster client relationships, achieving significant dispute resolution success and ensuring seamless operational flow during challenging times.
Overview
21
21
years of professional experience
Work History
Office Manager
Clinton Fence Company
01.2010 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Served as dispute resolution officer; this required to discuss and resolve matters with customers and attorneys
- Facilitated discussions that provided best solutions to the satisfaction of all invested parties
- Updated all vendor contracts on annual and bi-annual basis
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Converted from Microsoft Great Plains to QuickBooks Pro accounting system
- Processed weekly company payroll
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed lower level personnel
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel on payroll/accounting applications
- Served as management consultant on over 45 employees in other company departments
- Prepared company's insurance renewals
- Prepared and submitted all audit documentation for insurance company annual renewals
- Managed and maintained office flow with very limited staff due to pandemic
- Prepared required documentation for submission of PPP Loan and forgiveness of loan
- Ensured personnel followed federal and state safety protocols
Accounts Receivable/Accounts Payable Clerk
Clinton Fence Company
03.2003 - 01.2010
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures
- Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on monthly basis
- Expedited financial close process with diligent preparation of supporting documentation for month-end reconciliations
- Managed worker's compensation claims
- Generated invoices upon receipt of billing information and tracked collection progress
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Reconciled orders against packing slips and purchase orders for account accuracy
- Performed accounts payable and moth end report reconciliation
- Tracked vehicle registration renewals, emissions inspections, etc for 30 vehicle fleet
- Resolved citations and/or violations
- Daily tracked cash flow for counter sales
Sales Assistant
Clinton Fence Company
12.2002 - 03.2003
- Daily, handled 30+ customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
- Processed transactions accurately while maintaining a high level of customer service
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites
- Utilized home improvement project management software to track client information, sales appointments, engineering appointments, project tracker correspondence
- Built customer loyalty and retention by delivering excellent customer experiences
- Designed and implemented organizational tools to assist sales and job cost break down
Education
High School Diploma -
Hnery E. Lackey High School
Indian Head, MD1997
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Tolerant and Flexible
- Detail-oriented and able tot manage multiple tasks simultaneously
- Ability to work independently and as part of a team
- Strong communication and inter-personal skills
- Proficient in Office 360, QuickBooks Pro, Microsoft Great Plains, LogMeIn
Timeline
Office Manager
Clinton Fence Company
01.2010 - 02.2024
Accounts Receivable/Accounts Payable Clerk
Clinton Fence Company
03.2003 - 01.2010
Sales Assistant
Clinton Fence Company
12.2002 - 03.2003
High School Diploma -
Hnery E. Lackey High School