Jennifer Urena
Stony Point,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Patient Account Billing Representative
White Plains Hospital Wph
12.2024 - Current
- Maintain strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Provide compassionate support to distressed patients and families, addressing their concerns while maintaining a professional demeanor throughout the registration process.
- Ensure accurate medical records, diligently verifying insurance information and patient demographics.
- Expedite the admissions process, efficiently registering patients and collecting pertinent medical history details.
- Prioritize critical cases, swiftly assessing and triaging incoming patients to appropriate care providers.
- Collaborate closely with multidisciplinary teams to provide exceptional patient care during emergencies.
Paraprofessional
New York City Department Of Education, New York
02.2014 - Current
- Guide and assist students in small group instruction settings with class routines and in transitioning from one activity to the next.
- Aid in classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervise students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times..
- Liaise one-on-one with learners to provide additional support tailored to specific learning needs.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Manage challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Summer Camp Assistant Director
Montefiore Mosholu Community Center
07.2014 - 08.2017
- Monitored daily operations closely to identify potential problems or areas needing improvement before they escalated into larger issues impacting camper experiences negatively.
- Enhanced camper experience by developing and implementing diverse camp activities.
- Managed accurate record-keeping systems for camper information, activity schedules, and budgetary documentation, ensuring seamless access to pertinent data when needed.
- Ensured a safe camp environment by enforcing strict adherence to safety protocols and conducting regular risk assessments.
- Coordinated successful special events, such as talent shows and field trips, creating memorable experiences for both campers and staff members.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
Assistant Store Manager
Westchester Outlet Shoes
06.2010 - 01.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
BBA - Business Administration And Management
Monroe College
Bronx, NY06-2018
Skills
- Customer relations skills
- Microsoft office
- Collections
- Data entry experience
- Classroom support
- Emotional support
- Data collection
- Literacy support
- Special education
- IEP implementation
- Teacher assistance
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Patient Account Billing Representative
White Plains Hospital Wph
12.2024 - Current
Summer Camp Assistant Director
Montefiore Mosholu Community Center
07.2014 - 08.2017
Paraprofessional
New York City Department Of Education, New York
02.2014 - Current
Assistant Store Manager
Westchester Outlet Shoes
06.2010 - 01.2014
BBA - Business Administration And Management
Monroe College
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