Jennifer Urgiles

•

Aligned company objectives with individual goals, fostering a collaborative environment

that prioritized teamwork and collective success.

•

Fostered open lines of communication among team members encouraging collaboration

towards shared departmental goals.

•

Established strong relationships with clients, fostering loyalty and repeat business

through exceptional service delivery.

•

Conducted regular evaluations of team performance, providing constructive feedback and

tailored coaching for continued development.

•

Established strategic partnerships with external vendors, broadening service offerings

while maintaining quality standards.

•

Managed key accounts with diligence and professionalism, ensuring the highest level of

service was consistently delivered.

•

Investigated and resolved customer inquiries and complaints quickly.

•

Responded to customer requests, offering excellent support and tailored

recommendations to address needs.

•

Trained staff on operating procedures and company services.

•

Followed up with customers about resolved issues to maintain high standards of customer

service.

•

Implemented and developed customer service training processes

• Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
• Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
• Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
• Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
• Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
• Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Trained staff on operating procedures and company services.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Implemented and developed customer service training processes.

• Knowledgeable in all store products at Floor & Decor selling process.
• · Selling tile and related products to exceed customer expectations.
• · Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business.
• · Track store orders and provide customers with updates on product delivery status.
• · Knowledgeable in all store operations such as inventory replenishment, point of sales system, opening and closing the store, etc. Make suggestions for store operations improvement.
• · P&L
• · Developing sales Team
• · Growth over Last Year
• · Contractor Base Relationships
• · Store Operations · Mini Inventory / Store Inventory · Increasing Quarter over last year
• · Training New Sales Team
• · Dollars pre conversion
• · Inventory
• · Product knowledge
• ·Schulter Certified
• . Mini Blitz
• .Market Captain CT
• .Store Buy
• . SER
• .Operation Training
• .Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business.
• · Track store orders and provide customers with updates on product delivery status.

Knowledgeable in all store products at Floor & Decor selling process.
· Selling tile and related products to exceed customer expectations.
· Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business.
· Track store orders and provide customers with updates on product delivery status.
· Knowledgeable in all store operations such as inventory replenishment, point of sales system, opening and closing the store, etc. Make suggestions for store operations improvement.
· P&L
· Developing sales Team
· Growth over Last Year
· Contractor Base Relationships
· Store Operations
· Mini Inventory / Store Inventory
· Increasing Quarter over last year
· Training New Sales Team
· Dollars pre conversion
· Inventory
· Product knowledge
·Schulter Certified

. Mini Blitz

.Market Captain CT
· Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business.
· Track store orders and provide customers with updates on product delivery status.

Knowledgeable in all store products at Floor & Decor selling process.

· Selling tile and related products to exceed customer expectations.

· Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business.

· Track store orders and provide customers with updates on product delivery status.

· Knowledgeable in all store operations such as inventory replenishment, point of sales system, opening and closing the store, etc. Make suggestions for store operations improvement.

· P&L

· Developing sales Team

· Growth over Last Year

· Contractor Base Relationships

· Store Operations · Mini Inventory / Store Inventory · Increasing Quarter over last year

· Training New Sales Team

· Dollars pre conversion

· Inventory

· Product knowledge

·Schulter Certified

. Mini Blitz

.Store Buy

. SER

.Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business.

· Track store orders and provide customers with updates on product delivery status.

Knowledgeable in all store products at Floor & Decor selling process.

· Selling tile and related products to exceed customer expectations.

· Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business.

· Track store orders and provide customers with updates on product delivery status.

· Knowledgeable in all store operations such as inventory replenishment, point of sales system, opening and closing the store, etc. Make suggestions for store operations improvement.

· P&L

· Developing sales Team

· Growth over Last Year

· Contractor Base Relationships

· Store Operations · Mini Inventory / Store Inventory · Increasing Quarter over last year

· Training New Sales Team

· Dollars pre conversion

· Inventory

· Product knowledge

·Schulter Certified

. Mini Blitz

.Store Buy

. SER

.Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business.

· Track store orders and provide customers with updates on product delivery status.

Knowledgeable in all store products and the Tile Shop’s selling process.
· Selling tile and related products to exceed customer expectations.
· Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business.
· Track store orders and provide customers with updates on product delivery status.
· Knowledgeable in all store operations such as inventory replenishment, point of sales system, opening and closing the store, etc. Make suggestions for store operations improvement.
· P&L
· Developing sales Team
· Growth over Last Year
· Contractor Base Relationships
· Store Operations
· Mini Inventory / Store Inventory
· Increasing Quarter over last year
· Training New Sales Team
· .bps
· Forklift Certified
· Dollars pre conversion
· Inventory
· Designer Top Sells Person In Company Ranked number 7 in sales
· Product knowledge ( Pro Heat , Blanke , Dural , Prodeso Membrane, Thinset ect)
· Wedi Certified
· Develop lasting customer relationships by treating customers with courtesy, conducting follow-up communication after store visits, and sending thank-you notes for their business.
· Track store orders and provide customers with updates on product delivery status.
· Knowledgeable in all store operations such as inventory replenishment, point of sales system, opening and closing the store, etc. Make suggestions for store operations improvement.EditRemove