Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Urig

Roseville

Summary

Seasoned professional with a proven track record in hospitality and operations management, notably at The Royal Lahaina. Excelled in strategic planning and staff management, driving efficiency and exceeding client expectations. Skilled in event planning and sales, adept at fostering client relationships and negotiating contracts. Demonstrates exceptional written communication and operational oversight, ensuring seamless event execution and business growth.

Overview

20
20
years of professional experience

Work History

Event Sales Manager

The Hyatt Regency Sacramento
Sacramento
06.2024 - 11.2024
  • Organized meetings with potential clients to explain services offered and negotiate contracts.
  • Targeted convention and hotel conferences with specific strategies to attract and sell to each.
  • Established relationships with vendors, suppliers and sponsors to secure discounts or exclusive packages for customers.
  • Increased customer awareness and engagement by connecting with prospective clients via telephone, email and face-to-face visits.
  • Created and presented proposals and built successful RFPs for new events.

CATERING/SALES MANAGER

Wedgewood Weddings
Roseville
09.2023 - 05.2024
  • Build and maintain strong relationships with clients, understanding their needs, preferences, and event requirements to provide tailored catering solutions
  • Collaborate with culinary, operations, and marketing teams to develop innovative catering offerings and promotional materials
  • Provide exceptional customer service throughout the sales process, addressing inquiries, resolving issues, and exceeding client expectations to drive repeat business and referrals
  • Collaborate with clients, event planners, and internal teams to coordinate all aspects of catering events, ensuring seamless execution and client satisfaction
  • Prepare comprehensive proposals and contracts outlining services, pricing, and terms to secure new business opportunities

CATERING/SALES MANAGER

The Royal Lahaina
Lahaina
09.2021 - 06.2023
  • Generated clients by following up on leads
  • Contacted vendors and negotiated contracts
  • Managed client's budget
  • Created event day itinerary
  • Created and distributed banquet event orders
  • Assist with onsite production detail
  • Executed client's vision

OPERATIONS MANAGER

Maui Seasons
Lahaina
11.2019 - 04.2023
  • Long-term planning to create initiatives that further the company's overall goals
  • Coordinate daily business operations, ensuring organizational excellence
  • Help management implement organizational objectives, strategies, policies, and tactics
  • Analyzing departmental budgets to find ways to minimize expenses and optimize profit
  • Motivating employees to perform at their best through positive encouragement and incentive initiatives
  • Identifying potential problems and finding solutions to maximize efficiency and revenue

EVENT COORDINATOR

The Royal Lahaina
Lahaina
04.2011 - 08.2013
  • Generated clients by following up on leads
  • Contacted vendors and negotiated contracts
  • Managed client's budget
  • Created event day itinerary
  • Created and distributed banquet event orders
  • Assist with onsite production detail
  • Executed client's vision

ADMINISTRATIVE SERVICES MANAGER

Paradise Found Creperie
Lahaina
02.2009 - 05.2011
  • Administered Payroll and weekly schedules
  • Managed accounts receivable and accounts payable
  • Created and maintained daily sales reports
  • Managed company's database
  • Designed and ordered company's marketing tools

SENIOR SALES COORDINATOR

The Ritz-Carlton Club
Kapalua
02.2006 - 11.2008
  • Manage sales database daily to enable Sales Executives to be more effective in the sales arena
  • Update and maintain YTD & PTD sales ranking, volume, and enrollments
  • Assist Sales Force with management, follow-up, and execution of sales efforts
  • Train Sales Executives on management of sales program and book of business
  • Assist accounting with corporate projection analysis reporting
  • Maintain and organize all Marketing collateral

GUEST RECOGNITION COORDINATOR

The Ritz Carlton
Kapalua
06.2004 - 02.2006
  • Responded to special requests from guests with unique needs
  • Researched and inputted guest preferences and needs into Mystique
  • Assisted with group and VIP arrivals and amenities
  • Provided guests with information regarding property amenities and services along with local areas and activities
  • Anticipated guests' arrivals with special services and benefits based on personal preferences

Education

Recreation Administration - Convention and Special Event Management

California Polytechnic State University-San Luis Obispo
San Luis Obispo
06.2003

Skills

  • Hospitality
  • Operations Management
  • Management
  • Accounts Receivable
  • Planning
  • Business Operations
  • Written Communication
  • Strategic Planning
  • Accounting
  • Staff Management
  • Event Planning
  • Sales
  • Operations
  • Managed Accounts
  • Communications

Timeline

Event Sales Manager

The Hyatt Regency Sacramento
06.2024 - 11.2024

CATERING/SALES MANAGER

Wedgewood Weddings
09.2023 - 05.2024

CATERING/SALES MANAGER

The Royal Lahaina
09.2021 - 06.2023

OPERATIONS MANAGER

Maui Seasons
11.2019 - 04.2023

EVENT COORDINATOR

The Royal Lahaina
04.2011 - 08.2013

ADMINISTRATIVE SERVICES MANAGER

Paradise Found Creperie
02.2009 - 05.2011

SENIOR SALES COORDINATOR

The Ritz-Carlton Club
02.2006 - 11.2008

GUEST RECOGNITION COORDINATOR

The Ritz Carlton
06.2004 - 02.2006

Recreation Administration - Convention and Special Event Management

California Polytechnic State University-San Luis Obispo

Similar Profiles

CREATE PROFILE
Jennifer Urig