Jennifer Urquilla
Falls Church,Virginia
Summary
Driven Assistant Manager with a proven track record at Sharp Holdings, IHOP, enhancing customer satisfaction and streamlining operations for efficiency. Excelled in staff training and development and boosting team motivation. Knowledgeable in SQL and Excel expertise to improve financial accuracy. Demonstrated exceptional problem-solving abilities and customer relations, contributing to significant sales growth.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Sharp Holdings, IHOP
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Education
Bachelor of Science - Bachelor of Individualized Studies
George Mason University
Fairfax, VA12.2025
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Employee Scheduling
- MS Office
- Attention to Detail
- Technical Proficiency
- Time Management
- Organizational Skills
- Computer Skills
- Sales Growth
- Business Administration
- Google Drive
- Multitasking Abilities
- Problem-Solving
- Hiring and Training
- Payroll Preparation
- SQL and Excel expertise
Timeline
Assistant Manager
Sharp Holdings, IHOP
06.2022 - Current
Bachelor of Science - Bachelor of Individualized Studies
George Mason University