Jennifer Urrutia Richardson
Kearneysville
Summary
Dynamic professional with over ten years of experience in project coordination and security operations and more. Proficient in managing high-stakes projects, coordinating teams, and ensuring adherence to federal standards. Track record of improving operational efficiency and stakeholder engagement across diverse sectors. Bilingual in English and Spanish, focused on delivering results with a collaborative approach.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Personnel Security Specialist - Level 2
SAIC
Springfield
11.2025 - Current
- Onboard and train team members to enhance professional development.
- Served as a key liaison for personnel security inquiries, delivering accurate, confidential responses.
- Utilize government systems such as Scattered Castles, DISS, People Soft and more, to verify clearance levels and track security eligibility across agencies.
- Manage intake, classification, and secure distribution of sensitive documentation per federal guidelines.
- Monitor time-sensitive security issues, escalating critical matters to senior leadership.
- Maintained meticulous records in PeopleSoft for accuracy and audit-readiness of personnel actions.
- Responded to all inquiries within one business day, ensuring operational continuity.
- Supported case coordination among multiple branches to improve efficiency in personnel security processes.
Cleared Part Time Guard
AKIMA - Contractor
Reston
04.2025 - Current
- Operated access control system to ensure secure facility entry.
- Authenticated Common Access Cards for authorized personnel.
- Created CAC badges for approved staff members.
- Conducted hourly inspections of skiffs and building exteriors.
- Logged all property checks to maintain accurate records.
- Assisted visitors in contacting government points of contact.
- Provided directions to visitors for efficient navigation on site.
- Met and escorted DTRA site visitors as required.
Security Specialist
Parsons - Contractor
Springfield
06.2025 - 11.2025
- Acted as primary liaison for personnel security inquiries, ensuring confidentiality and accuracy in responses.
- Employed DISS and Scattered Castles and more, to confirm clearance levels and update access statuses effectively.
- Oversaw classification and secure handling of sensitive documents, adhering to federal processing standards.
- Escalated classified issues to senior leadership, guaranteeing immediate attention to critical matters.
- Kept precise records in PeopleSoft to ensure readiness for audits and accurate reporting.
- Addressed all voicemails and written communications within one business day to uphold service standards.
- Facilitated case coordination among security branches, streamlining communication processes.
- Prepared official reports for the Division Chief to support policy alignment and decision-making.
Program/Field Operations Project Coordinator/Program Analyst
Parsons
Alexandria
11.2024 - 06.2025
- Ensured seamless logistical and operational support for field teams, enhancing service delivery efficiency.
- Maintained real-time oversight of operational activities, securing necessary resources for mission success.
- Provided prompt technical assistance, monitoring equipment performance and swiftly addressing issues.
- Created detailed reports to update stakeholders on project timelines and technical challenges faced.
- Facilitated collaboration among cross-functional teams to meet compliance with operational procedures.
- Handled expense report processing using Cost Point and Deltek systems for accurate financial tracking.
- Organized travel logistics for field operation staff, managing Visa and passport processes efficiently.
- Recorded meeting minutes during section chief meetings to document discussions accurately.
Cleared Security Guard Top Secret
Paragon/SCIS - Contractor
Sterling
02.2025 - 04.2025
- Ensured security and safety of people and property at the data center.
- Identified and escalated issues per documented policies and procedures.
- Conducted patrols to protect assets and property within the data center.
- Provided strong customer service by managing access control and loss prevention.
- Responded to incidents promptly, ensuring thorough observation and reporting.
Service Operations Coordinator 3
CPG Beyond
Ashburn
01.2023 - 11.2024
- Tracked and managed scheduling for all services, ensuring system accuracy with daily updates.
- Coordinated travel logistics for service operations, optimizing team efficiency.
- Oversaw comprehensive vehicle and equipment asset reporting for operational integrity.
- Handled warranty claims related to data center construction completion in a timely manner.
- Managed onboarding of new hires within service operations, maintaining thorough documentation.
- Followed up with project management on technician tasks for customer approval submission.
- Maintained professionalism while managing over 90 customer accounts and service requests.
- Combined and emailed service reports post-approval to enhance customer communication.
Senior Leasing and Marketing Agent / Assistant Property Manager
BOZZUTO
Chevy Chase
03.2022 - 01.2023
- Oversaw security operations, including CCTV review and police coordination to safeguard residents.
- Maintained accurate records for property management systems through effective operational oversight.
- Executed technical inspections of facilities, ensuring systems operated according to standards.
- Directed all sales efforts from lead generation through lease signing, enhancing occupancy rates.
- Optimized application and move-in processes by managing paperwork completion and appointment scheduling.
- Fostered strong relationships with residents to support retention through excellent service delivery.
- Addressed escalated service issues, monitoring satisfaction levels after move-ins to improve outcomes.
- Developed marketing initiatives that increased community visibility and revenue opportunities.
Senior Leasing Consultant
LCOR
Arlington
02.2021 - 02.2022
- Conducted tours for prospective residents, showcasing apartments across all buildings.
- Answered leasing calls and addressed online inquiries promptly.
- Processed applications, prepared lease documents, and generated weekly and monthly reports.
- Resolved resident concerns efficiently to enhance satisfaction.
- Coordinated and followed up on maintenance requests to ensure timely service.
- Executed marketing strategies through online ads, corporate outreach, and social media campaigns.
Senior Leasing & Resident Service Coordinator
UDR
Manassas and Woodbridge
10.2018 - 02.2021
- Directed all sales activities from lead generation to lease signing, maximizing occupancy and revenue growth.
- Streamlined application and move-in processes, ensuring timely paperwork completion and payment collection.
- Cultivated positive resident relationships, delivering exceptional service to meet retention goals.
- Resolved escalated resident service issues, tracking satisfaction levels post-move-in.
- Collaborated with team to develop strategies for enhancing service quality and operational efficiency.
- Promoted rentable items and community amenities to boost additional revenue streams.
- Managed Net Promoter Score (NPS) metrics, communicating resident feedback and ensuring financial compliance.
- Analyzed operations and implemented changes to enhance overall performance.
Customer Service Representative
MODERN MECHANICAL LLC
Ashburn
12.2016 - 10.2018
- Monitored and resolved BBB complaints to maintain company reputation.
- Answered and de-escalated customer calls, ensuring satisfactory resolutions.
- Trained staff and facilitated training meetings to enhance team performance.
- Maintained oversight of CXL percentages for accurate reporting.
- Collaborated with technicians and other departments to optimize operations.
- Sold maintenance contracts to generate additional revenue streams.
- Renewed service contracts, fostering long-term customer relationships.
- Assisted owner with various administrative tasks to support daily operations.
Owner/Operator
So fresh so clean cleaning services
Arlington
05.2015 - 08.2017
- Managed and serviced a cleaning company, delivering high-quality home cleaning services.
- Conducted bookkeeping and budgeting for effective financial management.
- Restocked cleaning supplies to ensure availability for all jobs.
- Implemented online and offline marketing tactics to boost client acquisition.
- Tracked client reviews to identify areas for improvement.
- Maintained an organized calendar for efficient scheduling of appointments.
Customer Service Representative
Croppmetcalfe
Fairfax
02.2013 - 05.2015
- Provided phone support and welcomed visitors to create a professional atmosphere.
- Scheduled appointments while managing calendars for efficient time usage.
- Coordinated staff meetings and other gatherings to improve teamwork.
- Drafted and prepared communications including memos, emails, invoices, and reports.
- Authored and refined documents from letters to comprehensive reports as needed.
- Developed organization of both electronic and physical filing systems for easy access.
- Handled account management alongside bookkeeping responsibilities to ensure financial integrity.
Education
GED -
Arlington adult education center
Arlington, VA05.2010
Skills
- Technical support and troubleshooting
- Security clearance verification
- Record management and document classification
- Incident reporting and government compliance
- Personnel training and cross-functional collaboration
- Process optimization
- Customer service support and case coordination
- Effective communication and attention to detail
- Problem solving and time management
- Critical thinking
- Background investigations and threat analysis
- Report writing and access control management
- Security briefings and physical security design
- Incident response planning
- Employee file management and security investigations
- Biometric security systems and sensitive information handling
- Security program evaluation and document security management
- Project coordination and field operations support
- Security and safety systems
Security Clearance
Active TS/SCI with CI Polygraph
Certification
CompTIA Security + CE
Affiliations
I begin classes for my Bachelors in Cybersecurity - Project Management Fundamentals - March 2026
Timeline
Personnel Security Specialist - Level 2
SAIC
11.2025 - Current
Security Specialist
Parsons - Contractor
06.2025 - 11.2025
Cleared Part Time Guard
AKIMA - Contractor
04.2025 - Current
Cleared Security Guard Top Secret
Paragon/SCIS - Contractor
02.2025 - 04.2025
Program/Field Operations Project Coordinator/Program Analyst
Parsons
11.2024 - 06.2025
Service Operations Coordinator 3
CPG Beyond
01.2023 - 11.2024
Senior Leasing and Marketing Agent / Assistant Property Manager
BOZZUTO
03.2022 - 01.2023
Senior Leasing Consultant
LCOR
02.2021 - 02.2022
Senior Leasing & Resident Service Coordinator
UDR
10.2018 - 02.2021
Customer Service Representative
MODERN MECHANICAL LLC
12.2016 - 10.2018
Owner/Operator
So fresh so clean cleaning services
05.2015 - 08.2017
Customer Service Representative
Croppmetcalfe
02.2013 - 05.2015
GED -
Arlington adult education center