Jennifer Valdez
Bidwell,OH
Summary
Self motivated with a willingness to learn. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hoping to obtain a challenging part-time position that will allow continued growth in education and skill base.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Grocery Fresh Associate
Amazon
Columbus, Ohio
05.2020 - 03.2021
- Hand picked, online grocery orders for customers which were to be delivered within 2-3 hours.
- Maintained work area and equipment neat and clean
- Before starting work I ensured I had my proper equipment and tools to complete my job.
- Used electronic zebra device to scan, perform counts, stow or damage out merchandise when needed or necessary.
- Stocked, stowed, counted and picked merchandise from various departments (ex. Freezer, Produce, and Ambient)
- Disposed of damaged or expired merchandise when I would happen to come across these specific items while picking items or stowing merchandise.
- Assisted in training a new associate on company procedures, ensuring a smooth onboarding experience for them.
Fulfillment Center Associate 1
Amazon
West Jefferson, OH
12.2019 - 04.2020
- Picked customer orders accurately, adhering to safety and quality standards.
- Received training to operate robotic equipment used for picking customers online orders.
- Ensured customer merchandise was picked accurately and placed into proper bins so that it would reach appropriate department to continue being processed for shipment.
- Kept my work area neat, clean and free from debris.
Styles Consultant
Target
Columbus, OH
06.2018 - 11.2019
- Provided customer service assistance in person and via multiphone line.
- Directed customer calls to appropriate department or individual, when scheduled to cover and work at the fitting room.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Jumped on cash register to help check out customers when backup was needed at front of store.
- Pushed merchandise onto floor, assisted with setting up clothing displays, stocked merchandise, performed price changes, and placed RFID tags on merchandise when needed.
- Appropriately processed clothing that arrived at fitting room as damaged, salvaged, stolen, defective, or missing price tags.
- Assisted with placing clothes that were left at fitting room, back to its home location.
- Maintained fitting room area neat, clean and clear of merchandise during my shift.
Cashier
Target
Columbus, Oh
12.2015 - 08.2017
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas for optimal shopping experience.
- Collaborated with team members to streamline checkout processes during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Watched over the Self Check-out area which consisted of 4 automatic registers that allow customers to self-scan and pay for their shopped belongings.
State Trained Nursing Assistant
Whetstone Gardens & Care Center
Columbus, Oh
02.2013 - 06.2014
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and monitoring vital signs effectively.
- Implemented infection control procedures, maintaining a safe environment for residents and staff.
- Treated all residents, staff and visitors with respect and courtesy.
- Checked on my assigned residents frequently to ensure their personal care needs were being met.
- Provided residents with personal assistance in toileting, bathing, dressing, feeding and grooming, when needed.
- Answered call lights in a timely manner.
- Managed documentation of patient care accurately, supporting compliance with healthcare regulations
- Helped transport residents when necessary, within the confines of the facility.
- Carried out assignments given from charge Nurse in a timely manner.
- Maintained accurate intake and output records.
- Appropriately recorded charges for supplies that I would use during my shift.
- Measured and recorded vital signs, assisted in orientation and training of new employees.
- Assisted with care of a dying patient.
- Helped turn bedfast residents every two hours when needed.
- Recorded residents food & fluid intake.
- Assisted with serving residents their food trays and helping feed them if necessary.
- Noted and reported any changes present in resident's health, behavior or eating habits.
Sales Clerk & Cashier
Walgreens
Columbus, Oh
09.2012 - 02.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained organized merchandise displays to promote products effectively.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept check out in Beauty area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance. (suggestive-selling)
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Processed transactions efficiently, ensuring accurate cash handling and record-keeping.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Stocked and returned merchandise left by customer, back to its home location.
- Assisted English & Spanish speaking customers in person and via telephone.
- Priced and signed merchandise, helped in photo lab when needed.
-
Bilingual Customer Service Representative
Credit Bureau Collection Services
Columbus, Oh
02.2009 - 10.2009
- Responded to customer inquiries in both English and Spanish, ensuring clarity and satisfaction.
- Resolved billing disputes by analyzing account information and providing accurate solutions.
- Contacted debtors to negotiate and secure payments, to help bring their delinquent accounts current.
- Advised debtors with delinquent accounts of proper payment schedules and the principles of credit and credit standings.
- Updated data and documentation when and as needed on client accounts.
- Performed skip tracing to finds new phone numbers to contact clients.
- Investigated and resolved customer inquiries in a timely & empathetic manner.
- Ensured great customer service experience by addressing clients concerns and resolving problems on the spot.
- Directed calls to appropriate individual or department when necessary.
Education
High School Diploma - Business Administration
Columbus State Community College
Columbus, OHHigh School Diploma -
Telecommunications of Art & Technology H.S.
Brooklyn, New York01-2002
Skills
- Self motivated
- Fast learner
- Responsible
- Detail-oriented
- Courteous demeanor
- Multitasked
- Great customer service skills, listening skills
- Bilingual (skilled in speaking, reading and writing in Spanish)
- Always take an innovative approach to any task given
- Proficient in typing 35-40 wpm, MS Word proficient
- Strong PC, written and oral communication skills
- Cash handling, stocking merchandise, placing returns, multiphone line usage
- Refunds and exchanges
Certification
- CNA - Certified Nurse Assistant
Successfully completed an approved Nurse Aide Training & Competency Evaluation Program in August of 2010.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Grocery Fresh Associate
Amazon
05.2020 - 03.2021
Fulfillment Center Associate 1
Amazon
12.2019 - 04.2020
Styles Consultant
Target
06.2018 - 11.2019
Cashier
Target
12.2015 - 08.2017
State Trained Nursing Assistant
Whetstone Gardens & Care Center
02.2013 - 06.2014
Sales Clerk & Cashier
Walgreens
09.2012 - 02.2013
Bilingual Customer Service Representative
Credit Bureau Collection Services
02.2009 - 10.2009
High School Diploma - Business Administration
Columbus State Community College
High School Diploma -
Telecommunications of Art & Technology H.S.