Jennifer Valdovinos
Phoenix,AZ
Summary
Experienced Material Supervisor with over a decade of expertise in warehouse operations, inventory management, and team leadership within manufacturing environments. Demonstrated success in boosting productivity, ensuring workplace safety, and maintaining accurate inventory levels. Fluent in both English and Spanish. Committed to driving operational efficiency and fostering collaborative team cultures. Seeking challenging roles to continue learning and growing in my career.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Material Supervisor
Coxreels
Tempe, AZ
07.2011 - 12.2024
- Hiring, training, and evaluating materials handlers and warehouse crew of7, as well as handling discipline and terminations
- Planning, directing, and coordinating activities related to safety, quality, productivity, and employee relations
- Order processing for inventory stock and production, update information for other departments and postproduction reports
- Managing inventory levels to prevent overstocking and shortages, oversee regular cycle counts parts to keep inventory accurate, inventory adjustments
- Collaborate with Purchasing Manager and procurement team to guarantee cost-effective purchasing
- Worked in the receiving dept., verified incoming merchandise and put/gave to correct department
- Open and closed purchase orders, have communication with suppliers, place orders for production team.
- HR assistance, helped with hiring process, interviews, enter and fix time cards, and translate with meetings.
- Accounting assistance, transfer information from paper to excel, verify packing slip and invoice, Managed mailing checks and verified end-of-month/year prices for parts and adjustments.
Customer Service Specialist
University of Phoenix
AZ
01.2009 - 01.2011
- Responded to over50 daily student inquiries related to classes and financial aid, achieving a95% first-call resolution rate
- Varies inquiries about the university classes, financial aid, and questions about school programs
- Pre-screened prospective students, qualifying several weekly leads and streamlining their transfer to enrollment counselors
Customer Service Specialist
Compass Bank
Tempe, AZ
01.2008 - 01.2009
- Delivered exceptional customer service by resolving40+ daily account issues, including reversals, stop payments, and debit card orders, with a high accuracy rate
- Processed and reissued ATM cards weekly due to loss, theft, or fraud, reducing downtime for affected customers
- Managed account updates and closures while handling15+ bilingual stop payment calls daily, ensuring compliance with customer requests and bank policies
- Information to the customer regarding EFT was provided to the customers
Research and Adjustment Representative I & II
Bank of America
Phoenix, AZ
01.2004 - 01.2007
- Investigated and resolved50+ weekly ATM/Debit fraud claims, achieving a90% resolution rate and ensuring compliance with VISA and MasterCard regulations
- Reopened and resolved past-due fraud claims collaborating with customers and merchants to recover disputed funds
- Processed documentation from customers and merchants, ensuring accurate recordkeeping and recovering tens of thousands in funds for customers
- Verified and closed claims by analyzing merchant documentation, maintaining a high accuracy rate and ensuring timely communication with customers
Operation Processor II
Wells Fargo
Tempe, AZ
01.2000 - 01.2003
- Processed over100 daily payments for loans, mortgages, and student accounts, ensuring99% accuracy in updates and account records
- Scanned and manually processed payments daily to maintain account accuracy
Education
High School - undefined
South Mountain High School
Phoenix, AZ01.1999
Skills
- Computer literate
- Bilingual Spanish
- Typing40 wpm
- Fast learner
- People Skills
- Hard worker
- Self-motivated
- 10 key
- Microsoft
- Outlook
- Excel
- Access
- CPR certified
Certification
- Forklift Certification,2023
- Forklift Trainer Certification,2023
- CPR Certification,2023
Languages
Spanish
Native or Bilingual
Timeline
Material Supervisor
Coxreels
07.2011 - 12.2024
Customer Service Specialist
University of Phoenix
01.2009 - 01.2011
Customer Service Specialist
Compass Bank
01.2008 - 01.2009
Research and Adjustment Representative I & II
Bank of America
01.2004 - 01.2007
Operation Processor II
Wells Fargo
01.2000 - 01.2003
High School - undefined
South Mountain High School