Jennifer Valencia
Adelanto,California
Summary
To obtain a rewarding career in a professional environment by providing administrative support to staff and clients, while fostering personal goals and professional growth of the community.
Overview
13
13
years of professional experience
Work History
ER Admissions Representative
St. Mary’s Hospital Providence/Aerotek
03.2021 - 11.2021
- Retrieve patients’ personal information and records to input into database, secures signatures, transfer report to hospital departments, scan insurance and ensure all co payments are retrieved
- Ensuring sensitive documentation is kept private and well as interview communications are in accordance to HIPPA regulations.
Behavioral Interventionalist
Autism Behavior Services Inc.
11.2017 - 03.2021
- Help patients with mental disorders ranging from depression, schizophrenia and autism
- Work with patients to understand the difficulties, debilitating behaviors, and negative thought patterns they want to change
- The main goal of behavior therapy is to diminish unhealthy thoughts and behaviors by equipping patients with the mental tools to make better choices
- Utilize these tools to help patients to more effectively deal with challenges in their daily lives, including phobias, anxiety, and stress
- Devise problem-solving methods, like psychotherapy, counseling, and homework assignments, to improve patients' quality of life
- Input Data in the database system, write out reports and file in case sensitive folios while making sure all office work is completed in a timely manner
- I work in school cases as well as in home cases.
Office support services administrator
Victor community support services
06.2017 - 09.2017
- Customer Service, Data Entry, File Portfolios, Close and open new client charts, Answer and direct calls, organize meetings, assign paperwork to be completed by staff, Document Audits, general office support, directs clients to onsite counselors, scan and file sensitive documents, summit paperwork to the county of San Bernardino in a timely manner
Administrative Secretary
Park University
01.2017 - 06.2017
- Customer service, clerical duties, to include compose and distribute email, correspondence memos, letters, faxes and forms, direct and receive phone calls, employee training, organize on campus events and graduation, scan and file prominent documents, arrange meetings, organize student and teacher's audits
Front Desk Supervisor
Ramada Inn
04.2013 - 01.2017
- Customer Service, employee training and development, payroll and exceptions, cash handling, loss prevention, interviewing and hiring, scheduling employees, sales record keeping, creating spreadsheets, enroll guests to loyalty program, create flyers for community events and making appointments and reservations in person and over the phone.
Cashier/Manager
Gap INC
11.2009 - 04.2013
- Customer service, direct public contact, answers questions and concerns pertaining to product, shipment, cash handling, or visual standards, cash handling, cash drawer balancing, freight, merchandising, loss prevention, payroll and exceptions, set the store for new floor sets, assist consumers at fitting room, track sales to goal, forecasting.
Assistant Director
Boys and Girls Club
02.2011 - 02.2012
- Direct public contact, answers questions and concerns by parents, accepts miscellaneous payments, cash handling, drawer balancing, special events, and schedule activities for kids, tutoring, track attendance, monitor children.
Administrative Assistant
St. Joseph's Catholic Church
01.2009 - 01.2011
- Customer service, cash handling, record keeping, make appointments, answer phone calls and inquiries, filing documents, spreadsheets, schedule events and assist administration team with projects and tasks
Education
Bachelors of Science in Social Psychology -
Park University
Missouri City, MO07.2024
Associates of Arts in Psychology -
Barstow Community College
05.2016
High School Diploma -
Barstow High School
06.2009
Skills
- Customer service
- Sales
- Marketing
- Proficient in Microsoft Word
- Power point
- Outlook
- Excel
- Windows operating systems
- Extensive experience utilizing computer applications
- Invoicing
- Record keeping
- Spreadsheets
- Report writing
- Typing certification
- Administrative support
- Developing spreadsheets
- Maintaining budget and goals
- Answering calls
- Secretarial tasks
Timeline
ER Admissions Representative
St. Mary’s Hospital Providence/Aerotek
03.2021 - 11.2021
Behavioral Interventionalist
Autism Behavior Services Inc.
11.2017 - 03.2021
Office support services administrator
Victor community support services
06.2017 - 09.2017
Administrative Secretary
Park University
01.2017 - 06.2017
Front Desk Supervisor
Ramada Inn
04.2013 - 01.2017
Assistant Director
Boys and Girls Club
02.2011 - 02.2012
Cashier/Manager
Gap INC
11.2009 - 04.2013
Administrative Assistant
St. Joseph's Catholic Church
01.2009 - 01.2011
Bachelors of Science in Social Psychology -
Park University
Associates of Arts in Psychology -
Barstow Community College
High School Diploma -
Barstow High School
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