JENNIFER VALENCIA
San Jose,CA
Summary
Adept at multitasking and coordination, I significantly enhanced customer retention at Superior Tree Service Inc by streamlining invoice processing and feedback mechanisms. My calm demeanor and strong communication skills, coupled with expertise in office correspondence and customer service, propelled project and client management to new heights, maintaining a 100% accuracy rate in cash handling. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Secretary
Superior Tree Service Inc
San Jose, CA
03.2022 - 08.2024
- Reviewed invoices for accuracy before submitting them for payment processing.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated contact lists on a regular basis; created new contacts as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Drove customer feedback to deliver information to management for corrective action.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Offered reception coverage to relieve staff during absences or breaks.
- Scheduled and confirmed appointments and meetings for management team.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Maintained confidential records such as personnel files, contracts and customer accounts.
- Assisted with coordination of daily activities for projects.
Cashier
Steven Madden
Milpitas, CA
10.2021 - 01.2022
- Learned roles of other departments to provide coverage and keep store operational.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Maintained work area and kept cash drawer organized.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Used suggestive selling techniques to promote add-on sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Answered customer inquiries regarding product features, pricing, and availability.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Sales Associate
Carter's
Milpitas, CA
08.2019 - 10.2020
- Explained promotions and special offers to customers
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns
- Processed credit card payments and accurately handled cash
- Rotated stock through clearance markdowns and special sales promotions
- Assisted with receiving, pricing and merchandising
- Lifted, pushed, and pulled up to 25 pounds regularly
- Handled stressful situations professionally and multitasked with ease
- Located items for customers by checking sister stores and online options
Cashier Sales Associate Stock
Victoria's Secret
San Jose, CA
09.2017 - 01.2018
- Processed customer purchases and returned proper currency and bills, maintaining 100% accuracy rate
- Communicated effectively with members of public in often crowded and noisy environments
- Explained store policies to customers during checkout, which resulted in fewer complaints to J V customer service desk
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
- Replenished inventory with focus on addressing customer needs
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Assisted customers based on currently available product, promotional and policy information
- Helped customers complete purchases, including processing payments and bagging items
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates
Cashier
Macy's
San Jose, CA
08.2016 - 01.2017
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Helped customers find specific products, answering questions and offering advice
- Worked closely with front-end staff to assist customers
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
Apparel Associate
Sears
San Jose, CA
10.2015 - 01.2016
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Recommended merchandise to customers based on needs and preferences
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Education
High School -
Pennfoster High School
Scranton, PA04.2022
High School -
Independence High School
San Jose, CA05.2014
Skills
- Calm demeanor
- Merchandising
- Cash handling
- Positive and professional
- Strong communication
- Multitasking
- Coordination
- Customer service
- Cash register operation
- Order management
- Critical thinking
- Office correspondence
- Phone reception
- Letter writing
- Phone etiquette
- Proofreading expertise
- Schedule management
- Preparing contracts
- Organization
- Appointment coordination
- Inventory purchasing
- Appointment scheduling
- Supply restocking
- Planning and scheduling
- Detail-oriented
- Problem-solving
- Client communications
- Project management
- Customer focus
Languages
Bilingual in Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Secretary
Superior Tree Service Inc
03.2022 - 08.2024
Cashier
Steven Madden
10.2021 - 01.2022
Sales Associate
Carter's
08.2019 - 10.2020
Cashier Sales Associate Stock
Victoria's Secret
09.2017 - 01.2018
Cashier
Macy's
08.2016 - 01.2017
Apparel Associate
Sears
10.2015 - 01.2016
High School -
Pennfoster High School
High School -
Independence High School