Jennifer Valiente
Naples,FL
Summary
Possessing excellent organizational and communication skills, bringing keen understanding of property management principles and administrative tasks. Knowledgeable about tenant relations and property maintenance, with proficiency in managing schedules and coordinating repairs. Aiming to create smooth operations and positive tenant experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Presidio Realty
08.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Title Processor
FIRST INTERNATIONAL TITLE
12.2021 - 07.2022
- Promoted teamwork through active collaboration on tasks such as deed preparation and lien release tracking.
- Ensured compliance with industry regulations through staying updated on changes affecting title processing protocols.
- Reduced turnaround time for title commitments by consistently meeting deadlines while maintaining high levels of accuracy in research findings.
- Implemented quality control measures that led to decreasing in errors found within processed files during internal audits.
- Assisted in improving office efficiency by developing streamlined procedures for file management and document retrieval systems.
- Supported clients throughout closing processes by providing necessary documentation and responding to questions or concerns about their transactions.
- Streamlined title processing workflow through diligent document review and error identification.
- Maintained professional and organized work environment by keeping updated records of all active transactions.
Customer Service Representative
ALLSTATE
08.2020 - 11.2021
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Review insurance policy terms in order to determine whether a particular loss is covered by insurance
- Solicit sale of new or additional services or products
Office Manager
HANDS FREE SECURITY, LLC
08.2018 - 08.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Assistant Property Manager
ENCLAVE AT NAPLES
10.2016 - 10.2017
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Attended staff meetings and took extensive notes to share with property manager.
- Escalated major issues to property manager for immediate remediation.
Assistant Property Manager
PIKUS PROPERTY MANAGEMENT
01.2013 - 03.2015
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
Education
GED -
George C Wallace Community College
Dothan, AL04.2011
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Tenant issue resolution
- Relationship building and rapport
- Leasing and sales
- Property management
- Payment collection
- Rent collection
- Lease administration
- Critical thinking
- Data entry
- Customer service-focused
Decision-making
Certification
- Notary Public
- Real Estate License
Assessments
- Customer focus & orientation, Highly Proficient, 08/01/19
- Working with MS Word documents (basic), Highly Proficient, 08/01/19
Additional Information
- Notary
- Real Estate License
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Presidio Realty
08.2023 - Current
Title Processor
FIRST INTERNATIONAL TITLE
12.2021 - 07.2022
Customer Service Representative
ALLSTATE
08.2020 - 11.2021
Office Manager
HANDS FREE SECURITY, LLC
08.2018 - 08.2020
Assistant Property Manager
ENCLAVE AT NAPLES
10.2016 - 10.2017
Assistant Property Manager
PIKUS PROPERTY MANAGEMENT
01.2013 - 03.2015
GED -
George C Wallace Community College
- Notary Public
- Real Estate License
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