Hi, I’m
Jennifer Vallejos
Talent Acquisition Coordinator
Santa Maria,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Detail-oriented Talent Acquisition Coordinator with strong multitasking and communication skills. Experienced in handling the busy schedules and travel plans of multiple hiring managers and candidates while juggling other general office duties. Proficient at building and maintaining professional relationships and am committed to delivering high quality results with minimal supervision
Overview
11
years of professional experience
Work History
Virgin GalacticMojave, CA
Talent Acquisition Coordinator
05.2019 - Current
Job overview
- Scheduling interviews in Outlook
- Liaison for telephone and on-site interviews
- Interact with candidates and hiring managers to ensure a successful candidate experience
- Administer and coordinate travel arrangement for candidates through our corporate travel program (Egencia) book flights, car rentals, and hotels.
- Coordinate and provide excellent experience for the candidate’s on-site interviewing day including conference room bookings, welcoming and closing with candidates
- Assist in the interview process (ensuring the panel members are on schedule and in the correct place at the correct time.)
- Candidate processing in our applicant tracking system (Icims and Success Factors)
- Coordinated travel for home finding trips and relocation trips
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
Hardcore FitnessLancaster, CA
General Manager
04.2018 - 04.2019
Job overview
- Provide and maintain high quality customer service in an energetic environment through personal actions and development of staff.
- Collaborate with membership adviser to plan special events to drive member engagement and sales through outside lead generation and monthly onsite events.
- Oversee Time and Labor protocol to company standards and process payroll.
- Pull all reports as needed for P & L and set goals accordingly.
- Assist with ordering and managing office supplies, company apparel and product.
- Conduct weekly audits and meetings with trainers and membership adviser
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
24 Hour FitnessLancaster, CA
Operations Manager
01.2017 - 04.2019
Job overview
- Responsible for the successful attainment of department targets
(Member Service, Cleanliness, Revenue, Retail, and Retention). - Ensured that the systems procedures are accurately followed: proper POS procedure, Front desk set up, File organization, Member check-in, Telephone Inquiries, Guest registration, Master Appointment Book, Cash Handling, Fitness Assessment scheduling.
- Ordered and maintained all office, janitorial, gym and pool supplies.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed front desk, kids club, and group x instructor schedule taking into account customer traffic and employee strength.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reviewed agreements and prepared daily paperwork for forwarding to agreement administration and cash control.
- Supervised point of sales operation and file daily and weekly club revenue reports.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
24 Hour FitnessLancaster , CA
Assistant Operations Manager
12.2015 - 01.2017
Job overview
- Operate POS system to itemize and complete member/guest purchases
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Stock shelves with product and do weekly check for product expiring soon
- Investigated and resolved member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters
- Use of Mi9 system to ensure product is being delivered and received correctly
- Maintained accurate records for past due customer account activity
- Monitored pool/spa chemicals, emergency preparedness equipment and facilitate maintenance of the building and equipment, enforce cleaning and repair schedule with cleaning crew and facility tech
- Prepare daily banking sheets and bank deposits.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
24 Hour FitnessLancaster , CA
Customer Service Representative Lead
10.2012 - 12.2015
Job overview
- Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code..
- Responsible for assisting and directing members/guests
- Monitoring incoming inquiries and ensuring proper check in procedures are followed
- Implemented company policies and procedures for professional, cohesive customer care.
- Ensure Guest Fitness Profiles are completed and appropriate fees are collected
- Enter Guest and Telephone Inquiry information into GMS
- Built positive rapport and relationships for high levels of customer satisfaction.
- Implemented customer service policies and procedures for consistent performance standards.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored Retail goals and ensures club is on track to meet and exceed assigned goals.
- Partnered with Facilities Maintenance on repairs and maintenance and general upkeep in the club. Development [10% of time]
Education
Lamar High SchoolLamar, CO
Diploma
Skills
Self-directedundefined
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Talent Acquisition Coordinator
Virgin Galactic
05.2019 - Current
General Manager
Hardcore Fitness
04.2018 - 04.2019
Operations Manager
24 Hour Fitness
01.2017 - 04.2019
Assistant Operations Manager
24 Hour Fitness
12.2015 - 01.2017
Customer Service Representative Lead
24 Hour Fitness
10.2012 - 12.2015
Lamar High School
Diploma
Similar Profiles
Bradley WoodBradley Wood
ALSE Supervisor at Virgin GalacticALSE Supervisor at Virgin Galactic
Jacob RosencrantzJacob Rosencrantz
Manager Engineering- Manufacturing at Virgin GalacticManager Engineering- Manufacturing at Virgin Galactic
Joel MirabalJoel Mirabal
Materials Handler and Logistics Manager at Virgin GalacticMaterials Handler and Logistics Manager at Virgin Galactic
Carrie SteelCarrie Steel
In-Home Care Provider at IHSSIn-Home Care Provider at IHSS
Marcela MadridMarcela Madrid
Certified Medical Assistant at Community Health Centers of The Central CoastCertified Medical Assistant at Community Health Centers of The Central Coast