Jennifer Van
Summary
Data Driven and project coordinator with proven leadership in team training, workflow optimization, and cross-functional collaboration. Skilled at guiding teams through complex billing and scheduling processes, improving accuracy, and fostering a culture of accountability and adaptability.
Overview
5
5
years of professional experience
Work History
Billing Specialist Lead
Bravo Tree Service
01.2023 - Current
- Led billing reconciliation efforts, mentoring staff on excel analysis techniques.
- Coordinated with field teams and management to ensure accurate billing.
- Oversaw scopes of work including pass-throughs, traffic control, storm work, and wood management.
- Invoice various projects within the PG&E Division.
- Maintained Production Data accuracy by updating trackers and producing weekly excel reports for management.
Division Coordinator
Mowbray's Tree Service
01.2022 - 01.2023
- Investigate and resolve problems utilizing data sets and analysis.
- Coordinate all work distribution and billing in assigned territory.
- Maintained invoice tracking and monitored deadlines.
- Corresponding frequently with utility personnel regarding resource allocation, schedule adherence, and billing details.
- Developed highly detailed invoices, corroborating against various spreadsheets and consolidating completed work details.
- Utilized various databases for reporting and tracking, including accounting software and inventory management programs.
- Oversaw designated division collaborating with operations personnel and providing recommendations and guidance on work distribution.
Test Administrator/Proctor
Pearson
01.2021 - 01.2023
- Monitored Test sessions, verified candidate documentation, and ensured compliance with testing protocols.
- Provided front desk support and managed candidate inquiries.
- Maintain confidentiality of candidate information and sensitive testing materials.
- Trained New staff on testing procedures and front desk protocols, reinforcing consistency and compliance.
Customer Service Representative
Spectrum
01.2021 - 01.2022
- Delivered technical support and resolved customer issues, achieving high satisfaction scores.
- Managed customer accounts, appointments, and service requests with accuracy.
- Responded to inquiries via phone, while providing frontline support in a fast-paced environment.
Education
Bachelor of Science - Sociology
California State University
San Bernardino01.2025
Associate of Arts - Sociology
San Bernardino Valley Community College
01.2022
Bachelor of Science -
Certifications
Skills
- Team Leadership & Training
- Conflict Resolution & Problem Solving
- Workflow planning & Task Delegation
- Administrative Support
- Data Analytics & Reporting (Pivot Tables, V-Lookups, Graphs)
- ERP & Accounting Systems (SAP Taulia, Acumatica, Nexxus)
- Microsoft Suite (Excel, Outlook, Word, PowerPoint)
Timeline
Billing Specialist Lead
Bravo Tree Service
01.2023 - Current
Division Coordinator
Mowbray's Tree Service
01.2022 - 01.2023
Test Administrator/Proctor
Pearson
01.2021 - 01.2023
Customer Service Representative
Spectrum
01.2021 - 01.2022
Associate of Arts - Sociology
San Bernardino Valley Community College
Bachelor of Science - Sociology
California State University
Bachelor of Science -
Certifications