Jennifer VanDerKooi
Edison,Ohio
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Court Clerk
Morrow County Court of Common Pleas
11.2024 - Current
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Developed training materials for staff on updated legal protocols, improving overall team competency and knowledge retention.
- Collaborated with legal professionals to address complex case issues, facilitating timely resolution of matters before the court.
- Maintained accurate case records in court management systems, enhancing data integrity and accessibility.
- Maintained accurate cash drawers, prepared bank deposits issued receipts, and updated account balances.
- Assisted judges in courtroom proceedings by managing schedules and preparing case materials efficiently.
- Managed confidential information securely, upholding the integrity of the court system.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
Owner/Photographer
Jenn Molisani Photography
12.2016 - Current
- Collaborated with clients to create customized photography packages.
- Utilized a range of photography equipment and techniques to capture desired images.
- Edited and retouched images to meet client expectations.
- Organized photo shoots, including selecting locations, props, backdrops, and equipment setup.
- Managed multiple projects simultaneously while meeting deadlines and client expectations.
- Built strong relationships with customers by providing exceptional customer service.
- Produced digital images and visual marketing materials for multiple marketing platforms.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Assistant Office Manager
Playtime Dental and Braces
11.2022 - 11.2024
- Prepare insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Updated patient records with accurate, current insurance policy information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Assisted patients with understanding personalized insurance coverage, account balances and benefits.
- Manage daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Recorded expenses and maintained accounting records.
- Support the Office Manager with various tasks such as preparing reports and giving presentations.
- Serve as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Provide exceptional customer service by responding promptly to inquiries from clients or both in-person and via phone or email correspondence.
- Manage, developed and trained staff.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
Document Control Specialist
M&T Bank
11.2020 - 11.2022
- Reviews documents for accuracy and completeness
- Maintains contact with client and follows up with document requests in a timely manner
- Drafts, reviews and forwards loan modifications to ensure accuracy and client satisfaction.
- Learned employer specific software quickly and communicates with team members positively.
- Monitored progress on projects by regularly reviewing project documentation.
- Collaborated closely with other departments to ensure timely delivery of documents.
- Resolved any discrepancies between different versions of a given document.
- Reviewed incoming documents for accuracy before entering them into the database.
Administrative Assistant
New York State Unified Court System, Erie County S
08.2019 - 11.2020
- Received and processed bail bonds for criminal court
- Entered all information regarding court proceedings into database and filed paper copy properly.
- Acted as a liaison between the general public, Court Officials and Attorneys.
- Learned court specific software quickly and completed all mandatory trainings
- Managed sensitive information with discretion while maintaining confidentiality in accordance with legal requirements
- Organized, reviewed and prepared criminal and civil documentation for court dockets
- Assisted with all administrative duties
- Answered incoming calls promptly and professionally providing information regarding cases.
- Maintained composure in dealing with conditions of urgency and in pressure situations.
- Organized and maintained filing systems to ensure efficient document retrieval.
Assistant Office Administrator
Medina Central School
05.2014 - 08.2019
- Implemented and maintained inventory and filling system for the Building and Grounds Department.
- Converted paper documents to an electronic filling system for archival storage.
- Created and forwarded monthly reports to the director for review and approval.
- Provided administrative support to Facilities Manager, including scheduling meetings and managing calendars.
- Developed and implemented policies and procedures related to facilities management.
- Coordinated with vendors for maintenance services, repairs and supplies acquisition.
- Monitored inventory levels of facility equipment and supplies; placed orders as needed.
- Managed communications between departments regarding facility needs and requests.
Education
High School Diploma -
Medina Central School District
Medina, NYAAB - BUSINESS ADMINISTRATION
Eastern Gateway Community College
SteubenvilleAAS - GENERAL STUDIES
Genesee Community College
Batavia, NYSkills
- Strong organization
- Data entry
- Customer service
- Problem-solving abilities
- Public service
- Money handling
- Account management
- Reliability
- Excellent communication
Timeline
Court Clerk
Morrow County Court of Common Pleas
11.2024 - Current
Assistant Office Manager
Playtime Dental and Braces
11.2022 - 11.2024
Document Control Specialist
M&T Bank
11.2020 - 11.2022
Administrative Assistant
New York State Unified Court System, Erie County S
08.2019 - 11.2020
Owner/Photographer
Jenn Molisani Photography
12.2016 - Current
Assistant Office Administrator
Medina Central School
05.2014 - 08.2019
High School Diploma -
Medina Central School District
AAB - BUSINESS ADMINISTRATION
Eastern Gateway Community College
AAS - GENERAL STUDIES
Genesee Community College