Jennifer Vander Velpen
Mukwonago,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Order Management Supervisor
Batteries Plus
02.2021 - Current
- Communicate clearly with employees, suppliers and management to keep everyone on the same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Support Services Tier II
Batteries Plus
08.2018 - 02.2021
- Created detailed reports on ordering trends, providing valuable insights to inform decision-making processes at both operational and strategic levels within the organization.
- Collaborated with vendors and inventory teams to ensure product availability for all orders.
- Conducted regular audits of open orders, identifying any delays or discrepancies that could impact customer satisfaction or delivery timelines.
- Coordinated with shipping departments to guarantee on-time delivery of all orders.
Product Support Specialist
Batteries Plus
05.2016 - 08.2018
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Worked well in a team setting, providing support and guidance.
- Managed 100+ inquiries a day.
- Consistently met or exceeded all performance metrics, earning recognition as a top-performing Call Center Clerk.
Warehouse Associate
Best Buy
10.2014 - 05.2016
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment.
- Assisted with breaking down loads and stocking assigned sections.
- Operated and maintained electronic transmitting and receiving orders.
Best Buy Mobile
Best Buy
09.2011 - 10.2014
- Worked with phone companies and customers in all aspects of phone purchases
- Kept up with the constant change in electronics
- Monitored sales and effectiveness.
Portable Electronics Specialist
Best Buy
09.2009 - 09.2011
- Specialized in digital cameras, keeping up with the "latest and greatest".
- Specialized in car audio, knowing different components to vehicles for stereo and sound upgrades.
- Specialized in game counsels and accessories.
Host / Carside To Go
Applebee's Neighborhood Grill & Bar
10.2007 - 09.2009
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Mukwonago High School
Mukwonago, WI09.2009
Skills
- Staff Training and Development
- MS Excel
- MS Office
- Adaptability
- Logistics Oversight
- Employee performance evaluation
- Warehouse flow
- Relationship Building
- Effective Communication
- Team Management
- Work Planning and Prioritization
- Supply Inventory
- G-Suit
Certification
MRA Supervision Fundamentals
Timeline
Order Management Supervisor
Batteries Plus
02.2021 - Current
Support Services Tier II
Batteries Plus
08.2018 - 02.2021
Product Support Specialist
Batteries Plus
05.2016 - 08.2018
Warehouse Associate
Best Buy
10.2014 - 05.2016
Best Buy Mobile
Best Buy
09.2011 - 10.2014
Portable Electronics Specialist
Best Buy
09.2009 - 09.2011
Host / Carside To Go
Applebee's Neighborhood Grill & Bar
10.2007 - 09.2009
High School Diploma -
Mukwonago High School
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