Jennifer Vanhook
Piedmont,SC
Summary
Adept at enhancing guest experiences, I excelled in dining area maintenance and wine pairings at Tavola, showcasing my ability to memorize daily specials and improve performance. My proactive approach in greeting guests and managing table settings has consistently elevated service standards, demonstrating a blend of hard and soft skills vital for hospitality excellence.
Overview
9
9
years of professional experience
Work History
Waitress
Tavola
Mauldin, SC
10.2024 - Current
- Took orders for food and drinks and delivered them to guests.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Presented food and beverages to guests at tables.
Waitress
CampaignDrive
Greenville, South Carolina
07.2024 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
Hotel Front Desk Clerk
Best Western Hotel
Colorado Springs, Colorado
02.2016 - 10.2016
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Managed cash drawer according to established accounting guidelines.
Education
High School Diploma -
Olde Columbine
Longmont, CO05-2014
Skills
- Dining area maintenance
- Wine pairings
- Daily specials memorization
- Performance improvement
- Greeting guests
- Table setting arrangements
Affiliations
- I am a mother of 3 boys
- I strive for excellence every day
- Hardworking
Timeline
Waitress
Tavola
10.2024 - Current
Waitress
CampaignDrive
07.2024 - Current
Hotel Front Desk Clerk
Best Western Hotel
02.2016 - 10.2016
High School Diploma -
Olde Columbine
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