Summary
Overview
Work History
Skills
Timeline
Generic

Jennifer VanHorn

Jacksonville Beach,FL

Summary

Hardworking and motivated Manager with 10+ years of experience and record of success in Voluntary Benefits. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

8
8
years of professional experience

Work History

Manager, Premier Accounts

Allstate Benefits
Jacksonville , FL
11.2021 - Current
  • Monitored team performance and provided feedback for improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created daily, weekly and monthly reports for management review.
  • Conducted regular meetings with team members to discuss progress and identify areas needing improvement.
  • Provided guidance on best practices for responding to customer inquiries or requests.
  • Implemented new technologies that improved efficiency of the sales support function.
  • Developed training materials for onboarding new employees into the sales support team.
  • Supported sales team members to drive growth and development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Developed and maintained relationships with customers to ensure customer satisfaction.
  • Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships.
  • Cultivated and maintained lasting relationships with clients while providing exceptional sales service.

Sr. Service Specialist and Team Lead

Allstate Benefits
Jacksonville , FL
06.2018 - 11.2021
  • Develop, train, and provide leadership to the assigned territory and team members, while delegating work and assessing capacity within the team.
  • Successfully maintained a 24-48 hour turn response time to our sales leads and their customers.
  • Utilized cross-functional relationships to help build new processes within our territories.
  • Worked side by side with leadership to develop best practices for the service model.
  • Built and maintained relationships with internal and external customers by advocating for client needs and helped retain business.
  • Collaborated with internal parties and 3rd party developers to create a new functional system to provide a new and improved response time to ur valued partners and stakeholders.
  • Conducted weekly sales calls with the sales team to review all open and newly closed requests to make sure all items are satisfied.
  • Applied industry knowledge and critical thinking to sales operations in order to provide exceptional and complete service to accounts.

Client Service Consultant

Allstate Benefits
Jacksonville , FL
07.2016 - 06.2018
  • Managed 50-60 accounts with a key broker and provided monthly case payment audits, cleared suspense accounts, requested back up from brokers to apply premiums within the guidelines, completed annual, quarterly, and monthly audits.
  • Lead administration calls with new accounts and existing accounts to insure proper onboarding of an account and provide ongoing support.
  • Worked closely with the account management team to identify, communicate, and escalate any issues or areas for opportunities in a timely manor.
  • Maintained timelines for reporting for all assigned accounts within the timeframe allotted.

Skills

  • Training and Development
  • Relationship Management
  • Team Building
  • Strong Analytical Skills
  • Complex Problem Solving
  • Quality Review Processes
  • Product Management
  • Product Knowledge
  • Sales Request Prioritization

Timeline

Manager, Premier Accounts

Allstate Benefits
11.2021 - Current

Sr. Service Specialist and Team Lead

Allstate Benefits
06.2018 - 11.2021

Client Service Consultant

Allstate Benefits
07.2016 - 06.2018

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Jennifer VanHorn