Jennifer Vann
Independence,KY
Summary
Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.
Overview
29
29
years of professional experience
Work History
Senior Medical Sales Representative
Critical Care Marketing
Edgewood, KY
01.2015 - Current
- Developed long-term relationships with key accounts by providing personalized service.
- Maintained and updated a customer database, tracking all new and existing clients.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Presented product demonstrations to potential customers at hospitals and other healthcare facilities.
- Attended trade shows and conferences to promote products and services.
- Resolved customer issues related to product usage or complaints in an efficient manner.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Identified opportunities for expansion into new markets through extensive market analysis.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
Inside Sales Representative
Owens & Minor
Hebron, KY
10.2009 - 12.2015
- Upsold and cross-sold products to existing customers to maximize revenue.
- Coordinated with the logistics team to ensure timely delivery of products.
- Established relationships with key decision-makers at target companies.
- Listened to customer needs to identify and recommend thebest products and services.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Gate Agent
Delta Air Lines, Inc
Hebron, KY
03.2005 - 10.2009
- Inspected passenger documents before issuing boarding passes and checked for accuracy of flight details.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Kept abreast of relevant safety announcements issued by the FAA concerning air travel.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Verified identification of travelers before allowing them to board the plane.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Conducted security checks at gates according to TSA guidelines.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Worked with cross-functional teams to achieve goals.
Airline Reservation Agent
Delta Air Lines, Inc
Cincinnati, OH
04.1996 - 03.2005
- Troubleshot technical problems encountered during online bookings or ticket purchases.
- Verified seat assignment information for each passenger before departure time.
- Explained fare rules and regulations to customers while helping them select appropriate flights.
- Performed credit card verifications prior to issuing tickets or making any other changes in reservations.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Identified opportunities for upselling additional products or services to customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided clients with assistance in preparing required travel documents and forms.
- Ensured accuracy of passenger data entered into the reservation system, such as name, address, contact details.
- Processed airline reservations, cancellations, and changes for domestic and international flights.
Education
Bachelor of Arts - Organizational Communication
Xavier University
Cincinnati, OH05-1996
Skills
- International reservations
- Client amenities
- Client networking
- Itineraries
- Travel Insurance
- Overseas tours
- Interpersonal communications
- Reservations management
- Relationship management
- Customs requirements
- Hotel accommodations
- Ground transportation planning
Education and Training
other,Cincinnati, OH
Contact
Independence, KY 41051
Timeline
Senior Medical Sales Representative
Critical Care Marketing
01.2015 - Current
Inside Sales Representative
Owens & Minor
10.2009 - 12.2015
Gate Agent
Delta Air Lines, Inc
03.2005 - 10.2009
Airline Reservation Agent
Delta Air Lines, Inc
04.1996 - 03.2005
Bachelor of Arts - Organizational Communication
Xavier University
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