Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Vann

Jennifer Vann

Erin,TN

Summary

Driven by a results-focused approach, I leveraged my problem-solving and customer service skills at the United States Postal Service to enhance team productivity and customer satisfaction. My leadership as Supervisor of Customer Service significantly reduced employee turnover and improved customer loyalty through strategic relationship building and effective conflict resolution.

Overview

5
5
years of professional experience

Work History

Supervisor of Customer Service

United States Postal Service, Remote Encoding Center
08.2019 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Completed bi-weekly payroll for Number employees.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Sales Associate

United States Postal Service
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

    • Education

    High School Diploma -

    Dickson County High School
    Dickson, TN
    05.2002

    Skills

    • Customer Service
    • Teamwork and Collaboration
    • Time Management
    • Problem-solving skills
    • Listening Skills
    • Multi-tasking strength
    • Problem-Solving
    • Excellent people skills
    • Goal-Oriented
    • Exceptional customer service
    • Relationship Building
    • Outgoing Personality
    • Cash Handling
    • Money Handling
    • Verbal/written communication
    • Cash Register Operation
    • Stocking and Receiving
    • Client Service
    • Conflict Resolution
    • Sales expertise
    • Product Sales
    • Customer Needs Assessment
    • POS System Operation
    • Professional Demeanor
    • Adapt to diverse groups
    • Payment Processing
    • Building rapport
    • Merchandise Display
    • Friendly and Helpful
    • Honest and Dependable
    • Strong Communication and Interpersonal Skills
    • Customer Assistance
    • Positive Customer Engagement
    • Team Cooperation
    • Decision-Making

    Timeline

    Supervisor of Customer Service

    United States Postal Service, Remote Encoding Center
    08.2019 - Current

    Sales Associate

    United States Postal Service

    High School Diploma -

    Dickson County High School

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    Jennifer Vann